Windows 10: Advanced Troubleshooting for IT Support

Introduction

• Windows advanced support
• What you should know

1. Troubleshooting Startup Issues

• Introducing Sysinternals tools
• Demo: Sysinternals autoruns
• Troubleshooting the startup recovery environment
• Troubleshooting the Windows 10 boot process
• Using Windows 10 Safe Mode
• Demo: Windows 10 startup recovery environment

2. Troubleshooting BitLocker

• BitLocker protected drives
• Recovering BitLocker protected drives
• Additional BitLocker functionality
• Demo: Creating a new BitLocker password
• Microsoft BitLocker Administration and Monitoring
• Managing BitLocker

3. Troubleshooting Hardware Devices and Software

• Resolving hardware problems
• Resolving a slow-running computer
• Resolving device driver problems
• Demo: Managing device driver issues
• Controlling device installation using Group Policy
• Demo: Restricting access to USB data drives
• Accessing NTFS or encrypted volumes on a failed computer
• Application compatibility workflow
• Advanced application compatibility tools
• Demo: Fixing an incompatible application using a shim

4. Troubleshooting Computers Remotely

• Administrative shares
• Group Policy preferences
• Demo: Group Policy preferences
• Remoting with Windows PowerShell
• Demo: Using Windows PowerShell remoting

5. Troubleshooting Network and Remote Connectivity

• Network configuration Issues
• Physical network connectivity
• Network resource connectivity issues
• Name resolution
• Built-in wizards for network issues
• Configuring and determining network settings
• Network troubleshooting tools
• Demo: Troubleshooting network connectivity
• Demo: Determining network settings using PowerShell

6. Troubleshooting VPN Connections

• VPN tunneling protocols
• VPN authentication methods
• Demo: Creating a VPN
• Troubleshooting VPN connectivity issues
• Demo: Troubleshooting a VPN connection

7. Troubleshooting Group Policy and MDM Issues

• Group Policy vs. Mobile Device Management
• Migrating to a MDM solution
• Demo: Using the MDM Migration Analysis Tool
• Review of Group Policy application
• Group Policy processing
• Troubleshooting Group Policy
• Demo: Troubleshooting Group Policy application

8. Troubleshooting User Sign-On Issues

• Windows 10 sign-in options
• Troubleshooting Windows sign-in issues
• Migrating to the cloud
• Troubleshooting user settings
• Resolving Folder Redirection issues
• Resolving sign-on issues with Office 365
• Demo: Support and Recovery Assistant for Office 365

Conclusion

• Next steps