Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Microsoft

Prepare to teach MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant

Microsoft via Microsoft Learn

Overview

Limited-Time Offer: Up to 75% Off Coursera Plus!
7000+ certificate courses from Google, Microsoft, IBM, and many more.
  • Module 1: The Microsoft Learn for Educators program provides eligible educators and faculty members at colleges, universities, community colleges, polytechnics, and some STEM-focused secondary schools access to Microsoft's ready-to-teach curriculum and teaching materials aligned to industry-recognized Microsoft Certifications. The Microsoft certifications enhance your students' credibility by giving them a professional advantage through globally recognized, industry-endorsed evidence of skills mastery.

    After completing this module, you'll be able to:

    • Understand the Microsoft Learn for Educators program benefits and offerings.
    • Understand the different MSLE program participation options.
    • Review the resources included in the Microsoft Learn for Educators program for Institutions, Educators and Students.
    • Review the steps to signing up to the Microsoft Learn for Educators program.
  • Module 2: Joining MSLE, getting certified in the content you'll be teaching, integrating Microsoft Official Course materials, and leveraging the various benefits will help ensure your students are well prepared for today’s job opportunities.

    After completing this module, you'll be able to:

    • Understand the Microsoft Learn for Educators program benefits.
    • Explore how to navigate the Microsoft Learn for Educators portal.
    • Learn how to request practice exams and certification exam vouchers as an MSLE Educator.
    • Learn how to access the Microsoft Learning Download Center and download content.
    • Understand the resources available through the Microsoft curriculum and teaching materials.
    • Explore the benefits of joining the Microsoft Learn for Educators community.
  • Module 3: Your students want skills that make them employable. Using the resources available from Microsoft will help you feel confident to teach your students the skills they need to help them pass a Microsoft Certification exam.

    After completing this module, you'll be able to:

    • Understand the resources available to you help you get prepared to teach Microsoft Fundamentals or Advanced Role-Based curriculum in your classes.
    • Understand how faculty members can prepare to take a certification exam.
    • Request a free or discounted practice test key.
    • Access free or discounted certification exam vouchers.
  • Module 4: As you begin to prepare for your course delivery, begin by determining the curriculum integration approach. Once you have developed an implementation plan, you can set up your LMS to integrate with Microsoft Learn for benefits such as getting details about published Microsoft Learn content and student reporting. Set certification expectations with your students, provide clarity about certification, why, when, and how; this sets your students up for success. Finally, make sure to record your course in the MSLE portal to ensure you receive updates like resources like lab seats for your class, curriculum updates, and information about student events.

    After completing this module, you'll be able to:

    • Explain the different approaches to curriculum integration.
    • Plan how to promote certification awareness and benefits.
    • Integrate content from Microsoft Learn into your Learning Management System.
    • Receive important curriculum updates.
  • Module 5: Learn best practices from Microsoft Technical Trainers

    After completing this module, you'll be able to:

    • Understand the Microsoft technical training program.
    • Utilize the built-in accessibility features.
    • Understand using the objective domains when preparing to teach.
    • Prepare for the exam by understanding the exam structure.
    • Prepare to teach the fundamentals courses leveraging best practices.
  • Module 6: In this module, you will learn tips and tricks from Microsoft technical trainers about preparing for your first teaching session, which labs to use, and how to introduce technical topics. You will also discover other resources and materials that may help your students succeed on their Microsoft Certification exams.

    After completing this module, you will be able to:

    • Understand how to utilize the tips and tricks for teaching MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant in the classroom.
    • Leverage the lab environment during the instructional portion of the class.
    • Explain foundational course terminology and technical topics.
    • Discover additional resources and materials to prepare students for success on their Microsoft certification exams.
  • Module 7: Microsoft Learn for Educators preparing for course delivery

    After completing this module, you should be able to:

    • Understand the recommended steps to help you prepare to teach Microsoft Fundamentals or Advanced Role-Based curriculum in your classes
    • Understand the recommended steps to help you wrap up the term and support your students so that they can be successful on their certification exams
  • Module 8: Microsoft Learn for Educators student certification

    After completing this module, you should be able to:

    • Understand how students access free Microsoft Fundamentals exam practice tests and certification exam vouchers
    • Understand how students access Microsoft Advanced Role-Based (ARB) Certification exam vouchers and free or discounted practice exams
    • Understand how students schedule a certification exam

Syllabus

  • Module 1: Module 1: Introduction to Microsoft Learn for Educators program
    • Introduction
    • Evaluate Microsoft Learn for Educators, and why join?
    • Examine what is included in Microsoft Learn for Educators
    • Define the resources and benefits for my students
    • Demonstrate how to join Microsoft Learn for Educators
    • Knowledge check
    • Summary
  • Module 2: Module 2: Onboard to Microsoft Learn for Educators program
    • Introduction
    • Examine the Microsoft Learn for Educators page
    • Introduce Microsoft Learn for Educators portal
    • Introduce the Learning Download Center
    • Define teaching materials
    • Plan for implementation and certification
    • Demonstrate how to join the Microsoft Learn for Educators community
    • Knowledge check
    • Summary
  • Module 3: Module 3: Microsoft Learn for Educators Course Preparation
    • Introduction
    • Locate practice exams
    • Demonstrate how to get certified
    • Knowledge check
    • Summary
  • Module 4: Module 4: Microsoft Learn for Educators course planning
    • Introduction
    • Examine learning management system integration
    • Introduce recording course details Microsoft Learn Educators portal
    • Knowledge check
    • Summary
  • Module 5: Module 5: Learn best practices from Microsoft Technical Trainers
    • Introduction
    • Discover accessibility features
    • Understand the objective domains
    • Prepare for the exam
    • Explore teaching best practices
    • Knowledge check
    • Summary
  • Module 6: Module 6: Get tips and tricks for teaching MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant
    • Introduction
    • Explore objective domains
    • Learning path best practices
    • Explore best practices for module 1
    • Explore best practices for module 2
    • Explore best practices for module 3
    • Explore best practices for module 4
    • Explore best practices for module 5
    • Explore best practices for module 6
    • Explore best practices for module 7
    • Explore best practices for module 8
    • Explore best practices for module 9
    • Explore best practices for module 10
    • Explore best practices for module 11
    • Bring it all together
    • Knowledge check
    • Summary
  • Module 7: Module 7: Microsoft Learn for Educators preparing for course delivery
    • Introduction
    • Prepare for course delivery
    • Get ready teach checklist
    • Close out the course
    • Knowledge check
    • Summary
  • Module 8: Module 8: Microsoft Learn for Educators student certification
    • Introduction
    • Get my students certified - Fundamentals
    • Get my students certified -ARB
    • Knowledge check
    • Summary

Reviews

Start your review of Prepare to teach MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.