- Module 1: Learn how to design and create knowledge management solutions.
- Identify scenarios where knowledge articles can be used
- Create and define knowledge articles in Dynamics 365
- Manage the knowledge article lifecycle
- Control article version, translation, and publishing options
- Module 2: Learn how to use knowledge articles to manage cases in Dynamics 365 Customer Service.
- Configure Dynamics 365 Entities for use with Knowledge Management
- Define and control Article display options on entities
- Search for and use Articles to resolve Dynamics 365 cases
- View and manage Knowledge Article Analytics
In this module, you will:
In this module, you will:
