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University of Illinois at Urbana-Champaign

Operations Management

University of Illinois at Urbana-Champaign via Coursera

This course may be unavailable.


In this course, you will learn about the role of operations and how they are connected to other business functions in manufacturing- and service-focused organizations. You will learn and practice the use of decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions such as connecting process to the needs of various customer segments, to front-line tactical decisions such as choosing between ordering larger quantities vs. ordering more frequently.

Upon successful completion of this course, you will be able to:
• Understand the role of operations management
• Relate underlying principles to operations management frameworks and techniques
• Synthesize information to make strategic operations decisions
• Evaluate processes on different dimensions
• Apply analytical techniques for tactical operations decision

This course is part of the iMBA offered by the University of Illinois, a flexible, fully-accredited online MBA at an incredibly competitive price. For more information, please see


Module 1: Course Orientation & Operations Strategy
In this module, you will become familiar with the course, your instructor, your classmates, and our learning environment. The orientation also helps you obtain the technical skills required for the course. This module also covers the basis of operations management and how it works in different kinds of organizations. Connecting operations management to other aspects of running an organization, it lays the groundwork for how to develop and implement a solid operations strategy.

Module 2: Process Analysis
Module 2 discusses types of process arrangements and when each might be appropriate. It introduces process metrics with a focus on Little’s law and how it functions in practical contexts. It also covers how variability affects process capacity and planned utilization.

Module 3: Inventory and Supply Chain Management
Module 3 focuses on making sound decisions about inventory and supply chains. In addition to discussing approaches to categorizing inventory, tracking its performance, and implementing inventory policies, the module covers questions of outsourcing and supply chain, including how to avoid the bullwhip effect.

Module 4: Quality Management
Module 4 covers definitions of and different approaches to quality of both products and processes. It includes techniques for managing and assessing quality, with an emphasis on variability and statistical process control.

Taught by

Gopesh Anand


4.9 rating, based on 8 Class Central reviews

Start your review of Operations Management

  • Yash Pal Gogia
    I am really impressed by the method of explaining the subject in the simplest possible way by Sh Gopesh Anand sir. it is really outstanding effort. I wish him all the best in his life.
  • Akwamfon Victor Ikpe
    There are actually very interesting and lovely courses here and as such recommend people to help strengthen their couriers buy adding these lovely certificate to what they already have or what there are already expected to have . These course are here to enlighten us on our different fields . And I'm so impressed and so happy to be part of these wonderful opportunities.
  • Rishu Raj
    This course gave me deep insight about operation of different companies considering i am a beginner in management learning .It was wonderful learning experience.
    Thanks Gopesh Anand sir.
  • Profile image for Sourabh Naukudkar
    Sourabh Naukudkar
    This course is very well tailored with appropriate examples and explanations. Provides a brief idea about Operations Management. (Target course on SCM would be most welcome!)
  • Anonymous
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