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Online Course

Introduction to Operations Management

Wharton School of the University of Pennsylvania and University of Pennsylvania via Coursera

Overview

Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.

Syllabus

Introduction
-This short module was designed to introduce you to the course, and to give you an overview of what you can expect from the course and the instructor!

Process Analysis
-In this module, you'll learn how to identify key elements of process analysis: flow rates, and flow times, how to uncover bottlenecks, how to optimize labor and inventory, and how to handle the complexities of multiple flow units. At the end of this module, you'll be able to break down operations into processes which can then be improved to maximize profits and efficiency.

Productivity
-You'll learn the key components of productivity in this module. Beginning with the academic definitions of productivity, you'll move on to the common blockers, measurements, indicators of effectiveness, improvement techniques and financial values. By the end of this module, you'll be able to identify, describe and measure the relationship between inputs and outputs and also be able to develop strategies for decreasing inputs while increasing outputs, thereby boosting productivity wherever you see the need to.

Quality
-Quality is not only a cornerstone of operations management, but also a critical component of an organization's long-term viability and success. This module covers all the major aspects of quality in operations, from examining the common reasons for defects to the most widely used implementation techniques for addressing problems of quality and ensuring reliability and standards. At the end of this module, you'll be able to anticipate where defects may occur and recommend a sound strategy for maintaining quality and stability.

Taught by

Christian Terwiesch

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Reviews

4.1 rating, based on 35 reviews

Start your review of Introduction to Operations Management

  • Vijayakumar Menon N completed this course, spending 4 hours a week on it and found the course difficulty to be medium.

    Introduction to Operations Management is a great course that gives you a lot of knowledge on how to improve operations in an organization. It introduces the learners to the 4 dimensions of operations performance - Efficiency, Quality, Responsiveness...
  • Dissipate completed this course.

    Unlike the other people who have commented on this course, I do not think it was very good overall. First of all, the audio in the videos was of poor quality. That coupled with an accent and mistakes in the subtitles... it just made the course harder...
  • Anonymous

    Anonymous is taking this course right now.

    The course videos are a bit difficult to understand between the quality of the sound and the accent. The course itself seems more about business operation information and analysis and requires previous / background knowledge of statistics and excel even though the introduction makes no mention of this. This requirements makes the course and its quizzes more of a mathematical exercise/challenge than managerial. I expected more information about the management of the operations and solutions for problems in operations and only some background information about the necessary calculations. Being an introduction and all...
  • Anonymous

    Anonymous completed this course.

    Just finished this course and managed to pass with distinction. Course was excellent. Well paced, interesting examples. Good lectures by the professor . Exercises were difficult enough to be interesting. Very worthwhile.
  • Anonymous Coward completed this course, spending 5 hours a week on it and found the course difficulty to be easy.

    By far the best MOOC I have ever taken (out of 10). The instructor is an expert in process design and makes the concepts easy to follow. I would love to see other classes by him.
  • Yuri Kozak

    Yuri Kozak completed this course.

    The first offering was FANTASTIC!!!!!!!!!!!!!!!!!!!

    Unreal to explain my impressions. You need to taste to feel.

    It gave me good understanding how all works. I have University Diploma in metal processing and this course improved my skills much.

    I recommend the course for all managers and technology engineers especially from countries with poor management.
  • Anonymous

    Anonymous is taking this course right now.

    Dear sir/madam,
    My name is Tsolmon from tiny nations. I am really appreciate to study about Operations Management. Because I have been worked several operations project in Mongolia and I need to improve my skills more professionals. During my study in MBA in Mongolia, I have been more general about it. So now I wanted to learn it more advanced. Thank you for the free online course.
  • Anonymous

    Anonymous completed this course.

    Highly recommended! Professor who definitely knows what he is talking about, great course structure, challenging homework assignments, the knowledge received can be easily applied in a real-life company.
  • Anonymous

    Anonymous is taking this course right now.

    Excellent Course, Wharton is doing a great job with all of their courses. Prof. Tereswich makes it very interesting aswell as challenging.
  • Adtya completed this course and found the course difficulty to be easy.

    Enrol in this class without hesitation. You won't regret it. I am looking forward to more courses by this instructor!
  • Anonymous

    Anonymous completed this course.

    Excellent example of teaching and one of the best MOOCs I have taken. Plenty of real life examples, challenging and rewarding assignments. Couldn't ask for more.

  • Anonymous

    Anonymous completed this course.

    Prof T is very knowledgeable, organized and right on point with this course. Best Coursera experience so far.
  • Anonymous

    Anonymous completed this course.

    Excellent course. Lot's of exercises. All main concepts are well explained and demonstrated with examples.
  • Anonymous

    Anonymous is taking this course right now.

    I've loved my other Coursera courses but this one ... Exactly what this guy said: Unlike the other people who have commented on this course, I do not think it was very good overall. First of all, the audio in the videos was of poor quality. That coupled...
  • Adelyne Chan completed this course, spending 6 hours a week on it and found the course difficulty to be medium.

    This course is wonderfully structured and has a lot of useful material which can be applied in many different industries. The assignments in particular give very realistic examples to work through, and I felt that they were adequately difficult to challenge a student's understanding of the topic.

    Being the second Wharton School course which I have taken (the other being Introduction to Marketing), I am doubly impressed by the quality of MOOCs produced as both of these modules are by far the best ones I have taken so far.
  • Derrick Kulani Makhubela

    Derrick Kulani Makhubela is taking this course right now, spending 5 hours a week on it and found the course difficulty to be medium.

    I am taking the course in order to learn more.I also need a job.I need industry experience in order to get a permanent job.I also intends enrolling for a Higher degree in management.Should I pass this Free online course,I intends studying further.
  • Anonymous

    Anonymous completed this course.

    This course was excellent. Professor was a pleasure to listen to. However, I misplaced my course syllabus and now require it. The syllabus has drastically changed since 2014 when I took it. Could anyone please assist me?
  • Mehdi Ahmed Al Zadjali

    Mehdi Ahmed Al Zadjali is taking this course right now.

    Operations management is an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services
  • Anonymous

    Anonymous completed this course.

    Fantastic preview about collaboration...thanks a ton to Mr.Ed Hoffman for explaining in very in depth way.. expecting to see more of your courses sir!
  • Anonymous

    Anonymous completed this course.

    Fantastic preview about collaboration...thanks a ton to Mr.Ed Hoffman for explaining in very in depth way.. expecting to see more of your courses sir!

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