In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.
By the end of this course you’ll be able to:
● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter
● set up users, groups, and permissions for account access
● install, configure, and remove software on the Windows and Linux operating systems
● configure disk partitions and filesystems
● understand how system processes work and how to manage them
● work with system logs and remote connection tools
● utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role
Navigating the System
Welcome to the Operating Systems course of the IT Support Professional Certificate! In the first week of this course, we will cover the basics of Windows and Linux operating systems (OS). We will learn about how directories and files work in Windows and Linux OS. You will also learn practical ways to manipulate files and directories in the Windows graphical user interface (GUI), Windows command line interface (CLI), and Linux shell. By the end of this module, you will interact with files and directories and perform basic text manipulation in Windows and Linux OS.
Users and Permissions
In the second week of this course, we'll learn about configuring users and permissions in Windows and Linux OS. As an IT Support Specialist, it's important to know how to grant the appropriate permissions to users and groups for both Windows and Linux OS. By the end of this module, you will know how to add, modify, and remove users for a computer and for specific files and folders by using the Windows GUI, Windows CLI, and Linux shell.
Package and Software Management
In the third week of this course, we'll learn about package and software management in Windows and Linux OS. It's important to know how package installs work and how devices and drivers are managed within these operating systems. We will also learn about different packaging and file compression methods. By the end of this module, you will know how to create, update, and remove software by using the Windows GUI, Windows CLI and Linux shell.
In the fourth week of this course, we'll learn about how filesystems work for Windows and Linux OS. We'll learn about filesystem types and why they're different for certain OS. We'll learn about disk partitioning and virtual memory and why these are so important for an IT Support Specialist's role. We'll also cover ways mount and unmount filesystems, read disk usage, and repair filesystems. By the end of this module, you will partition and format a disk drive yourself in both Windows and Linux.
In the fifth week of this course, we'll explore process management. As an IT Support Specialist, it is important to use system tools to read and understand process statuses of machines. We will cover ways to start and terminate a process in Windows and Linux. We will also apply troubleshooting tools to solve problems with processes and resources. By the end of this module, you will use Windows and Linux commands to do practical process maintenance.
Operating Systems in Practice
Congratulations, you've made it to the final week in the course! In the last week of this course, we will cover some of the practical aspects of operating systems that you'll use all the time in IT Support. We will cover remote access and how to troubleshoot a computer from afar. We'll explore virtualization tools to manage and remove virtual instances, use logs for system monitoring, and show you a few different techniques for OS deployment. By the end of this module, you will apply all the skills from this course to debug some issues within Windows and Linux OS. Good luck!
Start your review of Operating Systems and You: Becoming a Power User
Christine R. is taking this course right now.
Teacher is good. The labs are terrible! There are Qwik labs where you have to access a Windows Virtual Machine with Google Chrome RDP. Most of the time RDP doesn't load. So you'll spend about 20 minutes logging off and logging on going back and forth...
Teacher is good. The labs are terrible! There are Qwik labs where you have to access a Windows Virtual Machine with Google Chrome RDP. Most of the time RDP doesn't load. So you'll spend about 20 minutes logging off and logging on going back and forth waiting for RDP to be in the mood to connect.
Second, the labs are full of bugs. For one thing the Windows VM doesn't even fit the description of the directions in the lab so you have to demystify and bridge the gaps yourself it to even start. Then in Week 2 there is a VM Windows lab where you need to right click to start. But it won't right click on the VM Windows no matter how much you click. And it's worse if you're on a Mac.
In sum, I worked on this one lab for 3 hours just to find a way to start it and NOTHING. You can complain by flagging, and there are lots of complaints in the Discussion Forum regarding the terrible bug infested labs. However, nothing is ever done and you still have to pass these labs to get your certificate.
If I had to do it again, I would have just gone straight to studying for the test for an AWS Certificate. You think Google would have the resources to fix it's IT Certificate bugs, but here we are suffering.
I learned quite a bit about Powershell and Bash, but because of the sheer volume of information that exists, the course was necessarily sort of random about what was taught. It would benefit from being expanded into a specialization instead of just a single course, I think.