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Google IT Support

Google via Coursera Specialization


In this 5-course certificate program, you’ll prepare for an entry-level job in IT support through an innovative curriculum developed by Google. 80% of Google IT Support Professional Certificate learners in the U.S. report a career impact within 6 months, such as finding a new job, getting a raise, or starting a new business. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all. Learn more. Upon completion of the certificate, learners eligible to work in the US can directly share their information with Google, as well as employers like Hulu, Infosys, Intel, Walmart, and more. This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT— you’ll earn a dual credential when you complete both. Through a mix of video lectures, quizzes, and hands-on labs, you’ll get introduced to troubleshooting, customer service, networking, operating systems, system administration, and security — foundational IT skills required for an entry-level role. You’ll hear from Googlers whose foundations in IT support, served as launchpads for their own careers. By dedicating ~5 hours a week, you can complete in 3-6 months. This program is ACE® certified—when you complete, you can earn up to 12 college credits, the equivalent of 4 associate degree-level courses. If you’re interested in building on your IT foundations, check out the Google IT Automation with Python Professional Certificate.


Course 1: Technical Support Fundamentals
- Offered by Google. This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this ... Enroll for free.

Course 2: The Bits and Bytes of Computer Networking
- Offered by Google. This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals ... Enroll for free.

Course 3: Operating Systems and You: Becoming a Power User
- Offered by Google. In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about ... Enroll for free.

Course 4: System Administration and IT Infrastructure Services
- Offered by Google. This course will transition you from working on a single computer to an entire fleet. Systems administration is the field ... Enroll for free.

Course 5: IT Security: Defense against the digital dark arts
- Offered by Google. This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks ... Enroll for free.


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4.5 rating, based on 2 reviews

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  • Overall, I learned quite a bit getting this certificate, which was my goal, as the cert isn't really widely recognized yet. The courses were very uneven in quality, and the teaching was a little awkward, but in the end it was definitely worth my time and provides a solid foundation for someone looking to begin studying for their A+ cert.
  • It is a great course. If someone wants to understand about computers from square one, then this is the course for you. It has got all material that's needed to gain a good knowledge of Information Technology. Qwiklabs, Videos, Quizzes, all are well designed and fun to do. Thanks to Google for such an amazing course.

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