This course will teach you how to facilitate collaboration and effective communication in your Salesforce organization by fully utilizing Chatter and other Salesforce activities.
Salesforce has some great native tools for productivity that go unused by many organizations! In this course, Managing Activities and Collaboration in Salesforce, you’ll learn how to utilize features in Salesforce to enhance collaborative efforts and communication for your organization’s users. First, you’ll explore Salesforce Chatter and how to customize it for your organization. Next, you’ll discover how to use various features in Salesforce to facilitate file-sharing and other collaborative tools. Finally, you’ll learn how to use Salesforce to schedule events, manage tasks, and create calendars for your users. When you’re finished with this course, you’ll have the skills and knowledge of implementing Salesforce activities needed to enhance collaborative efforts and communication for your organization’s users.Topics:
- Course Overview
- Introduction to Salesforce Chatter
- Utilizing Activities in Salesforce