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Online Course

Writing Professional Email and Memos (Project-Centered Course)

University System of Georgia via Coursera


Want your workplace writing to make a positive impression? At the end of this course, you will be a more confident writer, able to create higher quality professional documents more quickly.

This course is at the introductory or beginner level and focuses on mastering the basics of email etiquette and communication. While this course will help learners become faster and more efficient writers by virtue of practice with common writing purposes, it does not cover marketing emails or job application materials.

In this project-based learning course, you will work on a continuous project, the writing of a professional email/memo. At the end of the course, you will write a clear and concise email/memo. The final product will be individualized to your professional endeavors and follow the guidelines for one of the common types of emails/memos explained in the course: directives, progress reports, incident reports, response to inquiries, and meeting minutes. You will gain a wealth of skills. You will learn about appropriate email/memo formats, common ways to organize email/memo contents, common email/memo routing protocols, and expectations upon writers in professional environments.

This course is designed to be beneficial to all levels of learners, whether you have never heard of an email/memo or write them every day. Everyone will learn something from this experience. In fact, different levels of learners are encouraged in this course so that we can all learn from each other. There will be thousands of learners working side-by-side on their projects, and the environment will be social, supportive, and constructive.

By the end of this course, learners will be able to:
- write clear and concise emails/memos relative to their professional endeavors
- recognize five different types of emails/memos and their formats
- analyze email/memo context for audience and tone
- use basic grammar correctly in their email/memo writing

Materials required:
Learners in this course will need only a computer with strong enough Internet to play videos and hear sound. A word processing software is suggested, but not required.

Time required:
This course will require approximately 4 hours of work in the platform, including videos, reading, quizzes, and other activities.
The course project will require approximately 6 hours of work, including the rough draft, draft peer review, final draft, and final peer review.


Introduction to Professional Memos and Emails
-Welcome to the course! We are excited to get to know you and start working with you to achieve your writing goals. In this module you will learn about the history of memos and emails and be introduced to the final project options and rubric.

Five Types of Emails/Memos
-In this module you will learn about five different types of emails/memos and their formats. You will also practice evaluating bad emails/memos to get acquainted with the course rubric, and you will see examples of good emails/memos.

Audience, Grammar, and Clarity, Oh My!
-This module will introduce the technical aspects of memo/email writing: grammar, audience, tone, formality, grammar, and clarity.

Case Studies in Writing a Memo
-In this module we will look at some case studies in memo writing.

Turn in Your Final Memo
-In this module you will turn in your final memo and conduct a peer review. It was great working and learning with you!

Taught by

Tamara Michele Powell and Tiffani Kristine Reardon

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4.0 rating, based on 7 reviews

Start your review of Writing Professional Email and Memos (Project-Centered Course)

  • Al Mohaiminul Alam Mehedie completed this course, spending 2 hours a week on it and found the course difficulty to be easy.

    People who are looking for a course to write professional emails and know the types of all emails and memos must take the course.
  • Anonymous

    Anonymous is taking this course right now.

    How is this course advertised for free ?? You took my email and let me register only to directed me to a paying page! Disappointing !
  • Anonymous
    If you are a job candidate interviewing for a job, you should follow a few guidelines that most people consider basic. You will be more successful if you do these things. One of the first things to do is get ready. Before the interview, successful candidates...
  • Koko Korkin

    Koko Korkin is taking this course right now.


    hope all is well,

    I want to inform you that it has been over one month Chillers on alarm at 233 dupont street, and division is asking what significant step HVAC company will take action. please provide us an update as soon as possible. Also what is the best practice to move forward to improve our chiller condition.
    Thank you,
  • Anonymous
    Al completed this course, spending 2 hours a week on it and found the course difficulty to be easy.

    People who are looking for a course to write professional emails and know the types of all emails and memos must take the course.


  • Profile image for Valeria  Khristoforova
    Valeria Khristoforova

    Valeria Khristoforova completed this course.

  • Aashi Baam is taking this course right now, spending 7 hours a week on it.

    Want to do this course, also wanted to know about more in details of this course.
    After completion can we get any certificate of these course

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