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Business Etiquette: Master Communication and Soft Skills

CQUniversity Australia via FutureLearn


Learn soft skills, from proper email etiquette to presenting yourself well

New to the professional workplace or preparing to get back to the office after time away?

This course designed by CQUniversity will make sure your office etiquette is up to the correct standard and give you essential workplace communication tips and soft skills for working efficiently and professionally.

Improve your communication skills and learn the email etiquette rules in the workplace

With over 300 billion emails being sent around the world on a daily basis, email is widely used across business and personal communication.

When it comes to work, a key component of your success relies on you being able to use appropriate email etiquette. This course will help you identify the key pillars of email etiquette.

You’ll learn how to maintain open and professional channels of communication in all areas, including how to construct a professional email message, adding attachments and hyperlinks, adding a signature block, as well as guidelines on copying others to email correspondence.

Grow your soft skills and show professionalism in your appearance, attitude, and behaviour

As well as learning how to communicate professionally with your clients and colleagues, you’ll learn how to enhance your soft skills like communication, time management, and listening so that you can present yourself in a way that aligns with the values of your place of work.

The course designed by CQUniversity will teach you how different dress codes can have a significant impact on interview success and impressing important clients.

You’ll also explore how the way you present yourself can positively impact your attitude and confidence, ultimately altering the perception others have of you.

This course is designed for anyone looking to show their most professional selves at work.

It will be particularly useful for those new to the workforce, university students preparing to enter the world of work, as well as those returning to work or entering a new role in a business setting.


  • Conduct, Attitude and Appearance
    • Welcome to the course
    • Introduction
    • Building a profile
    • Get ahead at work
    • Reflection and wrapping up the week
  • Email Communication
    • Leadership and interpersonal communication styles
    • The importance of email
    • Wrapping up the course

Taught by

Daniel Hope


4.6 rating at FutureLearn based on 59 ratings

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