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Professionalism and Workplace Etiquette: Master Communication and Soft Skills

CQUniversity Australia via FutureLearn


Hit the ground running by implementing the correct work etiquette

This online course outlines the principles of professionalism and etiquette at work. The course introduces essential tips on what to expect in the workplace and what is expected of you.

Utilise email correctly to create relationships with peers and clients

Email is used in business and personal communication with millions of messages sent on a daily basis. A key to success in the workplace is being able to use appropriate email etiquette. Together we will identify the key elements of email etiquette in maintaining open and professional channels of communication in all settings. The course will cover topics including how to construct an email message, adding attachments and hyperlinks, adding a signature block and guidelines on copying others to email correspondence.

Dress for the job you want, not the job you have

We will also unveil the importance of your appearance in the workplace, and how different dress codes can have a significant impact on your success when applying to jobs, or even when trying to impress important clients and peers. You will understand how the way your present yourself can positively change your attitude, altering the perception others have of you.

This course provides Professional Development for a variety of people. Those new to the workforce or currently at university would benefit greatly, as well as those returning to work or entering a new role in a ‘white collar’ setting.

Taught by

Daniel Hope

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