The Master's degree program of Leadership in Service Innovation is a cutting-edge business degree, focused on organizational leadership, innovation, and customer experience.
In a rapidly changing business environment where customer experience, service excellence and innovation are what drive competitiveness, the Master of Leadership in Service Innovation prepares leaders to succeed by teaching them how to lead organizations that deliver exceptional customer experiences.
The University of Queensland Master's degree program takes a cross-disciplinary approach to address two key challenges that affect businesses, nonprofit organizations, and even the public sector. The first challenge is the move from a product-based to a service and experience-based economy, which demands that leaders have a strong background in customer experience, value co-creation, and change management.
The second challenge is the increasing importance of embedding a culture of continuous innovation in any organization.
The program blends research and best practices in business leadership, innovation, service science, management, and experience design. It helps students develop the transformational mindset and leadership skills needed to succeed in the modern economy.
The Master of Leadership in Service Innovation takes students on a journey from the economic changes that led to today’s experience-based value model, through all foundational aspects to ensure they are prepared for the future and ready to maximize organizational resilience and adaptability to change. The online program is designed for working professionals who are looking to accelerate their careers. Apply or enquire today, or get started with the MicroMasters® program in Business Leadership.
The total amount of credit required to graduate is 24 units. Students will complete the 4 courses that make up the MicroMasters program and pass the Business Leadership Capstone Assessment, which will count as 8 units, and go on to complete 8 addition courses, at 2 units per course. There is a Service Innovation Strategy capstone course which must be taken in the final term prior to graduation.
Courses in the Master’s program are:
Becoming an Effective Leader
Leading the Organization
Leading High-Performing Teams
Leading in a Complex Environment
Courses 1-4 and the Business Leadership Capstone Assessment comprise the Business Leadership MicroMasters program which counts for 8 units of the Master’s degree.
Customer Experience Foundations
Value Creation in Service
Principles of Innovation
Service Design Thinking
Crafting a Service Innovation Culture
Data and Analytics for Service
Service Interaction in a Digital World
Service Innovation Strategy (Capstone)
The MicroMasters program may be completed prior to, or in parallel with, the other courses. Courses 5 and 6 should be taken before courses 7-12. Course 12 should be taken in the final trimester of study.
Strong leadership is regarded as one of the best predictors of organizational success and critical human capital required for career progression in almost every organization. However, leadership is also a highly complex and often misunderstood phenomenon. It‘s hard to define, but we all know good and bad leadership when we see it.
This course will equip aspiring leaders with an understanding of what leadership is and how an individual can develop the skills required to become an effective leader in their organization. Taught by instructors and presenters with decades of business and not-for-profit leadership experience, you will learn the difference between leadership and management, the importance of understanding others and building empathy and relationships, and gain a better understanding of the different leadership styles you may encounter throughout your career.
Learn through a series of engaging videos, interviews, case studies, written reflections, peer feedback, and other self-insight activities. Our instructors and faculty will help you identify your own values and ethics as a leader, and most importantly, build your self-efficacy, your confidence and belief in your own ability to achieve intended results.
This course is intended for professionals and managers seeking new leadership responsibilities, those transitioning between leadership roles or organizations, as well as current leaders of organizations. Our faculty and industry experts will teach you the critical concepts to help you better understand, operate, and thrive in leadership roles in your organization.
We will challenge you to apply your learning in a realistic simulation based on real world leadership experiences. Key topics include:
Learn through a team of award-winning UQ Business School faculty and instructors with decades of experience in both leadership scholarship and demanding leadership positions. Through a series of engaging videos, interviews, case studies, written reflections, peer feedback, and other self-insight activities, learners will develop their capacity for implementing meaningful organizational change.
This course will blend business theory and real-world insights to teach you the skills you need to better lead people and teams within your organization. Key topics will include motivation, communication, conflict management, team dynamics, and development of a healthy organizational culture.
These “people skills” rank among the most challenging competencies for both novice and experienced leaders. This course will challenge you to understand your followers on a deeper level, as well as help you to reflect and improve on your own leadership practice.
The course will draw on knowledge from psychology, human resource management, and organizational behavior, as well as the expertise of the management faculty and the The University of Queensland. Through a series of engaging videos, interviews, written reflections, peer feedback, self-insight activities, and simulations, we unpack the ingredients that are critical for developing more effective people and higher performing teams.
Leaders must be prepared to succeed in fast-moving, complex, global business environments. This course is intended for people working in the modern-day global organization and will teach you how to tackle these complex and challenging issues, including:
How global issues, such as global warming and geopolitical tensions, impact an organization's decision-making process and how to navigate these challenging issues.
How leaders respond to and manage issues such as social responsibility, environmental sustainability, crisis management, and cultural differences.
How leaders represent their organizations and why it’s important they demonstrate virtue and authenticity to build trust.
This course draws on the diverse knowledge of both leadership scholars and experienced leaders. Through a series of engaging videos, interviews, case studies, written reflections, peer feedback, and other self-insight activities, this course alerts learners to intractable problems that are too often ignored. The course will not provide convenient off-the-rack answers, but asks students to dig deep into their own soul to firstly acknowledge the problems in our contemporary world and then reflect on whether they have the capacity to negotiate them.