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Amazon Web Services

Troubleshooting: Amazon Elastic Kubernetes Service (Amazon EKS)

Amazon Web Services and Amazon via AWS Skill Builder


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In this course, you will learn how to view important information about troubleshooting Amazon Elastic Kubernetes Service (Amazon EKS). You can use this information to help troubleshoot common issues and provide effective support case details if you need to escalate to Amazon Web Services (AWS) Support.

  • Course level: Intermediate
  • Duration: 1 hour


This course includes presentations, troubleshooting scenarios, and helpful resources.

Course objectives

In this course, you will learn to:

  • Recognize and resolve issues with Amazon EKS
  • Employ best-practice troubleshooting methodologies when investigating Amazon EKS
  • Locate and apply available AWS Support documentation for Amazon EKS
  • Recognize and record relevant information to escalate Amazon EKS support

Intended audience

This course is intended for:

  • Engineers who manage Amazon EKS clusters


We recommend that attendees of this course have:

  • Basic knowledge of the AWS Management Console and Amazon EKS clusters

Course outline

How to Use this Course

Finding Information about Your Cluster

Gathering Information from the Command Line Interface

Additional Tips and Tricks

Monitoring Amazon EKS

Troubleshooting Methodology

Troubleshooting: DNS Resolution Issues in an Amazon EKS Cluster

Troubleshooting: Node Not Ready or Not Joining the Cluster

Troubleshooting: IAM Roles for Service Account Issue

Troubleshooting: Pod Status

Getting Help




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