Course description
In this course, you learn about Amazon Connect and Amazon Lex. Amazon Connect is an easy to use, omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. After a quick introduction, you learn how to leverage the service along with Amazon Lex to facilitate customer chat interaction with an agent. Included in this course are demonstrations that integrate multiple AWS artificial intelligence (AI) services all in one solution: Amazon Connect, Amazon Lex, Amazon Comprehend, and Amazon Kendra.
• Course level: Fundamental
• Delivery method: Digital training
• Duration: 65 minutes
Course objectives
In this course, you will learn to:
• Explain Amazon Connect
• Explain Amazon Lex
Intended audience
This course is intended for:
• Developers
• Solution Architects
• Data Engineers
• Anyone who wants to learn about machine learning
Prerequisites
We recommend that attendees of this course have:
• Basic understanding of the AWS Cloud infrastructure
Course outline
• Introduction to Amazon Connect
• Introduction to Amazon Lex
• Demonstrations on multiple AI Services
