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Amazon Connect

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Learn Amazon Connect, earn certificates with paid and free online courses from LinkedIn Learning, Pluralsight, AWS Skill Builder, A Cloud Guru and other top learning platforms around the world. Read reviews to decide if a class is right for you.

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Learning Amazon Connect: Create and Manage a Contact Center
111 ratings at LinkedIn Learning

Learn how to use Amazon Connect to build a self-service, cloud-based contact center service.
- LinkedIn Learning
- 1-2 hours
- On-Demand
- Free Trial Available
Create a Cloud Contact Center with Amazon Connect

Amazon Connect is an omnichannel cloud contact center. This course will teach you how to set up a contact center in a few steps and engage with your customers.
- Pluralsight
- 1 hour 24 minutes
- On-Demand
- Free Trial Available
Amazon Web Services; Amazon
Deploying Amazon Connect Chat

Learn to deploy and test Amazon Connect chat in your customer web page with this advanced, 1-hour course from Amazon Web Services. Includes hands-on labs and assessments.
- AWS Skill Builder
- 1 hour
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Twitch Series: AWS Power Hour Amazon Connect & Amazon Lex

Learn to use Amazon Connect and Amazon Lex for superior customer service in this 1-hour course by Amazon Web Services. Ideal for developers and data engineers.
- AWS Skill Builder
- 1 hour
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Dive Deep into Amazon Connect Reporting and Metrics

Master advanced reporting for Amazon Connect contact centers with this 3-hour course by Amazon Web Services. Learn to process data, generate reports, automate partitions, and visualize data.
- AWS Skill Builder
- 3 hours
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect: Build a Custom Call Control Panel

Learn to integrate a Custom Call Control Panel into a CRM environment using Amazon Connect in this advanced, 1-hour course by Amazon Web Services. Includes hands-on labs.
- AWS Skill Builder
- 1 hour
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect: Troubleshooting with Cloudwatch

Master Amazon CloudWatch with this advanced, 1-hour course by Amazon Web Services. Learn to monitor and troubleshoot Amazon Connect contact centers using insights, dashboards, and alarms.
- AWS Skill Builder
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect Best Practices

Learn AWS-recommended best practices for designing and supporting an Amazon Connect contact center in this advanced, 45-minute course by Amazon Web Services.
- AWS Skill Builder
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Building Better Bots Using Amazon Connect

Learn to enhance caller experience with custom chatbots using Amazon Lex in this 1-hour advanced course by Amazon Web Services. Ideal for technical professionals in contact center technologies.
- AWS Skill Builder
- 1 hour
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect Primer

Learn to set up a cloud-based contact center using Amazon Connect in this 3-hour course by Amazon Web Services. Gain skills in provisioning, configuring, and integrating with other AWS services.
- AWS Skill Builder
- 3 hours
- On-Demand
- Free Certificate
Amazon Connect Essentials

Amazon Connect is a cloud-based contact center solution. Learn how to use Connect to set up a customer contact center for reliable customer engagement. Start a Free Trial
- A Cloud Guru
- 5 hours
- On-Demand
- Free Trial Available
Amazon Web Services; Amazon
Amazon Connect Customer Profiles Fundamentals

Customer Profiles is a built-in feature of Amazon Connect that works with all of the Amazon Connect supported customer-facing digital channels to empower agents with the customer insights they need to deliver personalized customer service. In this cours…
- AWS Skill Builder
- 40 minutes
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect - Troubleshooting with Amazon CloudWatch

Learn to monitor and troubleshoot Amazon Connect using CloudWatch in this 1-hour AWS advanced training.
- AWS Skill Builder
- 1 hour
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect Chat and Messaging Fundamentals

Amazon Connect chat and messaging channels allow your customers to reach your organization through text-based communications. The supported Amazon Connect text-based channels are web chat, mobile chat, Short Message Service (SMS), and third-party messagi…
- AWS Skill Builder
- 1 hour 10 minutes
- On-Demand
- Free Certificate
Amazon Web Services; Amazon
Amazon Connect - Troubleshooting

Learn to troubleshoot Amazon Connect issues with AWS's 1-hour intermediate-level training.
- AWS Skill Builder
- 1 hour
- On-Demand
- Free Certificate

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