A Fresh Look at Operational Debt

This course aims to help senior SREs and SRE managers gain a fresh perspective on operational debt by defining it as the work needed to fix process gaps posing risks to business operations. The course teaches how to prioritize and manage operational debt, collaborate with engineering managers, and apply risk/reward mechanisms. It covers re-examining Fowler's quadrants, comparing operational debt with other forms of debt, and addressing toil. The teaching method includes an inspirational talk and practical applications. The course is intended for senior SREs and SRE managers looking to enhance their understanding of operational debt and process improvement.