Customer Success Management Courses and Certifications

Customer Success: How to Reduce Churn and Increase Retention

1193 ratings at Udemy

Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

Microcredential

Fundamentos da Gestão do Sucesso do Cliente

Learn to manage customer success with a comprehensive view in this 17-week course by Fundação Instituto de Administração. Gain skills to improve user experience and achieve business objectives.

• Coursera
• 17 weeks, 8 hours a week
• On-Demand
• Paid Course
• 4 courses

Salesforce

Reports, Dashboards, and Customer Success in Salesforce

155 ratings at Coursera

Learn to leverage Salesforce tools for improved customer service and sales performance in this 4-week course by Salesforce. Gain skills in Salesforce Service Cloud, Reports, and Dashboards.

• Coursera
• 1 day 6 hours 37 minutes
• On-Demand
• Free Online Course (Audit)

The Complete Customer Success Manager (CSM) Course

123 ratings at Udemy

Master Customer Success: Strategies, Skills, and Metrics for Success

• Udemy
• 7 hours 11 minutes
• On-Demand
• Paid Course

Customer Success Management Fundamentals

1751 ratings at LinkedIn Learning

New to customer success management (CSM)? This course will help you get up to speed. Explore what CSM is and how it works, and learn about its key principles and activities.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Onboarding and Adoption Best Practices for Customer Success Management

364 ratings at LinkedIn Learning

Onboarding and adoption are two of the essential activities for new customers that CSMs are responsible for. This course explains how to guide a customer through these stages.

• LinkedIn Learning
• 1-2 hours
• On-Demand
• Free Trial Available

Engagement Preparation Best Practices for Customer Success Management

132 ratings at LinkedIn Learning

Learn about the essential preparatory research and analysis work that customer success managers should undertake when preparing for a new customer engagement.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Avoiding Common Pitfalls in Customer Success Management

99 ratings at LinkedIn Learning

Gain essential information about the most common problems, mistakes, and barriers to success in customer success management (CSM), as well as guidance on how to avoid them.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Value Realization Best Practices for Customer Success Management

96 ratings at LinkedIn Learning

Learn how to determine a customer’s required outcomes and measure activities and outputs to prove the value of your solution in helping to attain those outcomes.

• LinkedIn Learning
• 1-2 hours
• On-Demand
• Free Trial Available

Engagement Evaluation Best Practices for Customer Success Management

68 ratings at LinkedIn Learning

Learn how to evaluate your work as a CSM—and customer engagement overall—to determine what went well and what didn’t, as well as how to use this to improve future performance.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Great Learning

Customer Management

Explore customer management fundamentals, CRM, customer experience, and success management in under an hour with Great Learning. Earn a free certificate upon completion.

• YouTube
• 44 minutes
• On-Demand
• Free Online Course

O Mundo dos Negócios das Subscrições

Learn to navigate the shift from product-based to subscription-based business models with Fundação Instituto de Administração's 4-week course.

• Coursera
• 1 day 8 hours 46 minutes
• On-Demand
• Free Online Course (Audit)