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Goldman Sachs

Fundamentals of Operations, with Goldman Sachs 10,000 Women

Goldman Sachs via Coursera


This free online course is one of 10 courses available in the Goldman Sachs 10,000 Women collection, designed for entrepreneurs ready to take their business to the next level.

In this course, you will learn about operations management and identify and refine your own business operations and processes. You will explore how these can be developed and managed, both to maximise customer satisfaction and support business growth.

In the exercises, you will examine the purpose of process mapping and use this to evaluate your current business processes as your business grows. You will consider how to refine your processes to deliver operational efficiency and a competitive advantage for your business, while also increasing value for customers.

By the end of the course, you will have mapped and evaluated key processes within your business, identified areas of strength, and selected appropriate measures for improvement as your business grows.

The 10,000 Women course collection offers a truly flexible online learning experience. You have the freedom to approach the program in any way that works for you – take any course, or combination of courses, to tailor your learning journey to your individual business growth needs. If you choose to take all 10 courses, you will explore all the key elements of your business and develop a thorough plan for your business’s growth.

You can find out more about the Goldman Sachs 10,000 Women collection in the FAQs.


  • Fundamentals of Operations, with Goldman Sachs 10,000 Women
    • In this course, you will evaluate your business operations and explore how to develop these to support business growth. You will consider how to refine your processes to deliver operational efficiency, value for customers, and competitive advantage for your business. By the end of the course, you will have mapped key processes within your business and identified areas of strength and those for further improvement.

Taught by

Edward David, Geetha Krishnan, Goldman Sachs 10,000 Women, Anne Donnellon, Mori Taheripour, Michael Fetters and Sarah Underwood


4.6 rating, based on 5 Class Central reviews

4.6 rating at Coursera based on 252 ratings

Start your review of Fundamentals of Operations, with Goldman Sachs 10,000 Women

  • Anonymous
    I would recommend this course for aspiring and current business owners. With the insights acquired from it, one can better streamline business objectives and tailor them to achieve the most result especially, if the capital is very small.

    The course is free and it will be worth your time.
  • Anonymous
    Course is structured simple and very information. Well articulated about identifying the change required in process and steps to be taken to implement and track that change in process.
  • Anonymous
    This is a very informative course, I have learned a lot which will help in my business's day-to-day runnings and overall outcomes.
  • Anonymous
    Very informative, lot of learning which we can apply in our day-to-day operation in the company . Easy to understand, laymen can also understand and applied this knowledge in their business, and moving forward to learn more from Coursera, and happy to say or congratulate you that you are doing a great job for people who don't have money and time to spend on themselves use your facilities and stand on their feet and start a business with confidence and with proud
  • Gina M. Di Nola
    I learned so much from this course. I wish I had this as part of my undergrad in business. I am more prepared to tackle operations and business processes because of this course. Highly recommend it!

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