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University of Leeds

Communication and Interpersonal Skills at Work

University of Leeds and Institute of Coding via FutureLearn


Discover useful communication strategies for the workplace

Whether we communicate from behind a screen or face to face, strong interpersonal skills allow us to share ideas, points of view, expertise, and information effectively.

On this course, you’ll discover the best communication strategies for effective workplace collaboration, and reflect on your own personal communication style.

You’ll learn the importance of matching your communication style with your work and project goals and learn how to manage and control challenging conversations.

Featured in the UK government’s The Skills Toolkit collection.

This course is designed for people who have digital skills but would like to build confidence in using digital technology in the workplace.

This may include those studying for A-levels, those who have a degree, or those who want to improve their career prospects.

The course will also be useful for anyone in employment who wants to boost their digital skills or anyone returning to the workplace who’d like to gain confidence in how working practices have evolved.

You might also be interested in the other courses in the Digital Skills for the Workplace collection from the University of Leeds and the Institute of Coding.


  • Know yourself
    • Welcome
    • Personal style
    • Communication platforms
    • Your approach to communication
    • Summary
  • Be yourself when communicating in the workplace
    • Welcome to Week 2
    • Communicating at work
    • Managing challenging conversations
    • Demonstrating your communication skills
    • Summary

Taught by

Molly Bridge


4.5 rating, based on 12 Class Central reviews

4.8 rating at FutureLearn based on 1749 ratings

Start your review of Communication and Interpersonal Skills at Work

  • Precisely as I expected the course to be, short and concise with a fair testing system, I very much found this course to be simple and clear with proper and understandable instruction
  • Anonymous
    It was a great learning experience which will really be helpful me in my future course. There were certain aspects of interpersonal and communication that I wasn’t aware of and got to know during the course. The course had a step by step break up of what is to be taught with exercises which helped me in taking actions. I highly recommend everyone to take up the course if they get an opportunity to.
  • It is very interesting to learn from different great persons. It will help me in my future course of action. How to manage people to achieve my goals. This type of courses through online helps lots of people who can't afford money for this. Great achievement for me
    I completed my course but didn't get my certificate which will be useful in my CV
  • Jan Sher Khan
    This course has been terrfically amazing for me and definitly for my career. I have always been a student very shy and naive in usinb technological work. The best example is that I used to prefer only hand written assignments during my studies but now due to this course I am so much comfortable in making digital assignments and using for other tasks. This course surely has made me smart.
  • Anonymous
    The course content was very thoughtfully designed for a 2 week course.It definitely adds a boost to your communication skills.
    Thank you Future learn and University of Leeds for bringing this course.
  • bonjour ,
    c'est HASNAE NADIF
    Ce cours a été formidablement incroyable pour moi et définitivement pour ma carrière. J'ai toujours été un étudiant très timide et naïf dans l'utilisation du travail technologique. Le meilleur exemple est que j'avais l'habitude de préférer uniquement les devoirs écrits à la main pendant mes études, mais maintenant, grâce à ce cours, je suis tellement à l'aise pour faire des devoirs numériques et les utiliser pour d'autres tâches. Ce cours m'a sûrement rendu intelligent.
  • Anonymous
    The course contains has many practical ideas that can be widely used in different areas. Though the time is rather short.
  • Asad Abdirisak Jama
    Morning am called asad abdirisak now im ready to learn this course my friend told me that this couse and also the luctures are nice
    Actully this course will help my future and also my goals
  • It's a great course because it has impacted alot in lives. More awareness need to be done. I can represent myself everywhere.
  • Profile image for Kim Bogahod
    Kim Bogahod
    I am communication skill at work. I'm sign language communication for helpful and training job need all deaf job work communication.
  • Anonymous
    A rather pragmatic online course imbibing the learner-participant on the right approach and technique in doing an effective presentation or communication to others. A must-attend course for those, who are keen to hone their skills and mindsets when communicating with others, especially with the intention to clinch important business deals for the organization they represent.
  • Sabrina M
    I did not find the course useful at all. It seemed like they put together some very basic articles and audios in a scattered manner without proper system of feedback.

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