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Technical Support Fundamentals

Google via Coursera

4 Reviews 160 students interested
  • Provider Coursera
  • Cost Free Online Course (Audit)
  • Session Upcoming
  • Language English
  • Certificate Paid Certificate Available
  • Effort 8-10 hours a week
  • Start Date
  • Duration 6 weeks long
  • Learn more about MOOCs

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This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. We’ll go through what a technical interview could look like, and provide tips on how to best prepare for one. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

By the end of this course, you’ll be able to:
● understand how the binary system works.
● assemble a computer from scratch.
● choose and install an operating system on a computer.
● understand what the Internet is, how it works, and the impact it has in the modern world.
● learn how applications are created and how they work under the hood of a computer.
● utilize common problem-solving methodologies and soft skills in an Information Technology setting.

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Reviews for Coursera's Technical Support Fundamentals
2.3 Based on 4 reviews

  • 5 star 25%
  • 4 star 0%
  • 3 star 0%
  • 2 star 25%
  • 1 stars 50%

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  • 1
Jt A
1.0 a year ago
by Jt completed this course.
Horrible. Worked through 6 week course doing all assignments. After 3 straight weeks of assignment submission complications I dropped and asked for a refund. 6 weeks of work and nothing to show for it. I seldom go out if my way to post a negative review but this was such a disappointment. If you enroll be sure to ask up front if their assignment submission, grading, and certificate processes have been debugged yet. I got at least a partial refund, which I appreciate, but I'm still so disappointed at the time I lost and the lost opportunity.
Was this review helpful to you? Yes
1.0 12 months ago
Anonymous completed this course.
I agree with the other reviewer: SKIP THIS. It's super buggy and totally frustrating. I got to the very last segment before I realized that my assignments did not even submit totally and I made sure to go through the exact procedures completely. The online portal that is used for virtualization is problematic and did not capture all of my work. Then, as soon as you log in, never will the course remember where you left off. It's maddening. I didn't get a refund and paid for two months of Coursera. Totally bogus. Want to give ZERO STARS.
Was this review helpful to you? Yes
2.0 a month ago
Anonymous completed this course.
I completed the whole course on the 5th of May, and the course material presented from Goggle is good. HOWEVER, the rest of this course has a lot of issues! If you read the forums that a person can only view if enrolled will reveal what I am about to say. There IS a lot of tech issues during the course! Coursera will blame it on Qlabs and Qlabs will blame it on Coursera, and Google never responds! there were several labs that did not load right. For instance there is one course where 142 people could not complete the lab and when you send a ticket Coursera will tell you to contact Qlabs, the famous answer from Qlabs is " we are working on the problem". The problem with this is during this particular course it took over 4 days to fix! And there were more courses that this happens on. Again the info is good but I think Google needs to find a different platform to deliver their course.

Was this review helpful to you? Yes
Lance A
5.0 5 months ago
Lance completed this course and found the course difficulty to be very easy.
I already had some background knowledge on this and am taking it as part of google's IT support certification. It was easy and straightforward, I really enjoyed being able to skip the videos and go straight through the graded assessments and assignments. Can be completed in 24 hours if you know the material, personally it took me a little longer due to the peer grading requirements (sometimes there aren't enough assignments to grade). Didn't really run into any errors regarding assignment submission or anything.
Was this review helpful to you? Yes
  • 1

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