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Columbia University

Crisis Resource Management

Columbia University via edX


Research suggests that lack of crisis resource management skills in the healthcare profession result in at least 100,000 deaths annually in the United States alone. This course will arm you with the critical skills to effectively make decisions and manage teams in a crisis situation, especially teams of strangers—a common occurrence for many health workers dealing with the COVID-19 pandemic. The course provides real-life examples and simulations for medical professionals to practice these skills.

Crisis Resource Management (CRM) refers to the non-technical skills required for effective teamwork in a crisis situation. Based on lessons learned in the aviation industry, CRM can be applied in the health care setting and taught to practitioners to help teams to manage and prevent crises. This curriculum emphasizes shared decision-making and appropriate team management that crosses multiple disciplines and professions.

This course makes CRM concepts accessible, moving away from theoretical and abstract presentations of the topics. It also contextualizes medical experiences in real-life examples or simulations. The basic and more elaborate concepts of CRM and utility of non-technical skills have a broad application across global health care environments, a curriculum that often is not exposed to health care students, residents, and fellows.

The interactive format of this online course will allow us to explore cultural influences on these principles.


  1. Introduction to Crisis Resource Management
    • History of Crisis Resource Management
    • Medical Errors in Crisis Resource Management
  2. Preparation
    • Assess Yourself
    • Monitor Your Surroundings
    • Know Your Team
  3. Anticipation
    • Balance Attention: Fixation Error
    • Balance Attention: Cognitive Load
    • Balance Attention: Cognitive Aids
    • Anticipate and Plan
  4. Communication
    • Communication During Crisis
    • The 3Cs and Communicating Effectively
    • Call for Help Early
    • Share the Mental Model
  5. Decision
    • Regain Situational Awareness
    • Organize to Team
    • Challenge Authority
    • Create Psychological Safety
  6. Reflection
    • Curiosity
    • Team Reflection

Taught by

Vivek K. Moitra, MD, David O. Kessler, MD, MSc, Jessica Spellman, MD and Columbia University Center for Teaching and Learning


4.8 rating, based on 33 Class Central reviews

Start your review of Crisis Resource Management

  • Anonymous

    Good day I would say thank you for all organizing this course because l Learn some the skills critical for effective teamwork in a crisis situation with focus on preparation, decision-making, and reflection across multidisciplinary teams

    This course It is makes CRM concepts accessible, moving away from theoretical and abstract presentations of the topics. It also contextualizes medical experiences in real-life examples or simulations
  • Anonymous
    The materials are quite comprehensive and systematic, but a lot of additional resources are either dead link or behind paywall.
    Hopefully, the additional resources are put into EdX own internal server/cloud for students to have unlimited access.
  • Anonymous
    I recommed this course to any individual who is involved in crisis management cell and execution. The level of info covered in the course is mouthful and one can learn alot from the Doctors approach towards treating a victim.
  • Anonymous
    i have heard about this topic, i also read about it, but it was a well structrured course. i learned a lot, it was comprehensive and showed me other resourses as wel (humanfactors page). i would totally recommend it.
  • Anonymous
    Very good course
    Short videos, with great learning techniques
    CRM should be mandatory in Med school
    I had studied about CRM before, but the lessons bring a lot of depth hardly found anywhere else readily available
  • Anonymous
    Beeing in the finance department of real estate funds, this seminar shed significant light in tackling and defusing self and team in day to day difficult situations. Thank you for all your efforts.
  • Anonymous
    The course structure is quite broad and even in a short duration it covers the necessary topics very well. Even though not from a medical background, it is still easy to understand and finish it.
  • Anonymous
    I like the course, but I would have liked more examples out of the OR or ER. I am not an MD and I did not know by looking at the course that was addressed to that specific public.
  • Anonymous
    very well structured
    great content
    grest external resources and references
    woud very much like to be able to access the content even after course conclusion
  • Anonymous
    Great Course. It was really applicable to our clinical practice
    The conferences, the lectures and the speakers were really amazing.
    Thanks a lot.
  • Anonymous
    this course is very informative and engaging! i will definitely recommend this course to my friends and collegues!
  • Anonymous
    I found this course helpful. It was systematically delivered through a fully packed video scenario. Although it is an online course, it is a valuable resource for me since I have attended this kind of course before but in a different field.

    Some materials need to be reviewed such as broken links, purchased issues etc.
  • Anonymous
    Great course. I'm a pilot and many examples from aviation industry were really useful for crisis mangement. Unfortunately, many reading links were broken.
  • Profile image for Michael Welsh. Ph.D
    Michael Welsh. Ph.D
    This was an excellent course it motivates me to reach out to the world and (help those that are I. Crisis
  • Anonymous
    The course was structured very well, with salient points and concepts marked for easier review. I also appreciated the emphasis on psychological safety as a foundation for effective communication and teamwork. This part of the workplace environment is not usually discussed or identified as a significant factor in interpersonal gaps in communication, but now I realize it is one of the main reasons why my workplace is underperforming.
  • Anonymous
    I am a Manager Operations at a trauma hospital, the CRM course really helped me to understand the science around Crises. My personal kudos to Dr. Moitra, Dr. Kessler and Dr. Spellman. I will definitely promote the course in my peer group. I hope that we can have more of these courses around Mental Health Leadership in healthcare facilities.
  • Anonymous
    I come from the aviation industry and I must say it was an amazing experience to see the CRM from another perspective of action and resulting in a better work environment for everyone. I would like to say a big thank you for the creators of this course and I am very happy from what I have learned. Thanks a lot
  • Anonymous
    A very good entrance to the field of crisis management , teaming, decision making and post-crisis actions. It fits most of today's professional areas and the techniques can be adapted to various working environments. An eye opener for sure
  • Anonymous
    Excellent job, it is super well explained. I find this topic CRM so important in everyones life, i hope more people get engaged in this kind of courses where people grow as a person and as a team. I will share it. Thanks
  • Anonymous
    Excellent content have a page to review the course In sumarise format for future review In point format so that the fundamentals of this course will be simple to read on any given topic

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