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Trailhead

Get to Know Relationship Design

Salesforce via Trailhead

Overview

Learn relationship design fundamentals and how they help you connect better with customers and communities.
  • Discover how design can help build better relationships with customers and communities.
  • Learn about ethical design and how to incorporate it into technology development.
  • Foster innovation with inclusive design principles.
  • Learn how organizations can use values to drive their design and build processes.
  • Learn best practices and processes organizations can use to design beyond the user.
  • Learn key practices to build social and business accountability into your design process.
  • Learn how to responsibly use technology to scale relationships.

Syllabus

  • Relationship Design
    • Explore Human-Centered Design
    • Improve Relationships Using Design
    • Embrace the Relationship Design Mindsets
  • Ethics by Design
    • Define Ethics By Design
    • Meet the Office of Ethical and Humane Use of Technology
    • Incorporate Ethics by Design Concepts
  • Inclusive Design
    • Explore Inclusive Design
    • Interrupt the Cycle of Exclusion
    • Redefine Inclusive Designers
    • Shift to Product Inclusion
    • Design for Our Future Selves
  • Values-Driven Design
    • Learn About Values-Driven Design
    • Explore Best Practices in Values-Driven Design
    • Put Values-Driven Design Into Practice
  • Design as a Social Practice
    • Design Beyond the User
    • Learn About Ecosystem Mapping
    • Build a Coalition of the Willing
    • Use the Jobs to be Done Framework to Help Customers Complete Jobs
  • Accountability in Design
    • Learn About Demonstrating Business and Social Value
    • Make Accountability Part of Your Design Practice
    • Plan a Consequence Scanning Workshop
  • Relationship Design at Scale
    • Explore Key Considerations for Scaling Relationships
    • Use Technology Responsibly to Build Trust
    • Learn How Design Systems Support Design at Scale

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