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University of Maryland, College Park

The Program Manager – Applying Power Skills and Digital Enablers to Create Continual Change

University of Maryland, College Park via edX


The future of business is change-focused. Multiple facts are disrupting tomorrow’s organizations and if they are not change-ready, they will fail.

  • The ratio of changing the business to running the business will be much higher in future organizations;
  • Programs success is now clearly centered on stakeholder satisfaction;
  • The skills revolution is here to stay

In this course, you will get the skills you need and learn how to become a changemaker possessing strong communication skills and soft skills to build a culture that continuously aligns the program team members to the NorthStar of a given organizational transformation journey. As a great leader, you will understand different leadership styles and how to work in a cross-functional way across multiple projects contributing to a program’s vision. Over four weeks, you become a better leader by understanding the critical role of program stakeholders and ways to prioritize your engagement strategies. In addition to learning the mix of power skills for operating in future organizations, you will balance that learning with the role of digitalization in time management and changing where program managers will be spending their time to create the most program value in the future.


Week 1: The first week focuses on change-making and starts with leadership development that focuses on understanding the value and attributes of a healthy working environment and culture. The best leaders in a UAE transformation program story will guide understanding of customer-centered solutions.


Week 2: The second week shows how successful leaders use the emotional intelligence qualities of active listening and strong self-awareness to make clear the distinct difference between delivering program results and achieving the true valuable outcomes while engaging stakeholders. Tailored stakeholders’ analysis and engagement techniques will be explored.


Week 3: The third week gets into important leadership skills and the development of Power Skills and Competencies. Examples of thought leaders using strategic thinking will support the practice of unlearning and upskilling necessary for program leaders. An explanation of the PgMP certification will be used to explain the benefits strategist role in tomorrow’s organizations.


Week 4: The last week covers the vital management skills and digitalization impact on great leadership and program management success and a white paper will be used to connect the program view with the digital backdrop. A Human Equation built on effective communication will be used to showcase the balancing needed in tomorrow’s connected and hybrid organizations.

Taught by

Al Zeitoun


3.7 rating, based on 3 Class Central reviews

Start your review of The Program Manager – Applying Power Skills and Digital Enablers to Create Continual Change

  • Anonymous
    I audited this course. The topic was interesting, but the videos and summaries were presented in a confusing way, and I had to really concentrate to understand the key messages being conveyed. I do feel like I learned some new things, but it could have been so much more useful with better editing and content organization.
  • Abdul Ghani El Bizri
    Getting to the outcome of the course was well paved throughout the modules but the main issue was with the consistency of the examples. I believe that it would've been much clearer if one broad example is used to cover the multitude of modules with specific examples for each one.
  • Publius 108
    Engaging survey course with topical examples covering current and future trends in Program Management.

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