Business Etiquette: Phone, Email, and Text

Introduction

• Welcome

1. Using Proper Etiquette in Emails

• Understanding common etiquette practices in subjects, greetings, and signatures
• Understanding etiquette within the body of an email
• Understanding etiquette when replying to an email, using CC, BCC, and Reply All
• Understanding auto-responder emails and receipt acknowledgments
• Understanding when and how to reply to an email

2. Using Proper Etiquette in Text Messages

• Understanding common etiquette practices in text message content
• Understanding etiquette when replying to a text message and appropriate expectations

3. Using Proper Etiquette with Written Communication

• Understanding etiquette in some of the most common written business communications
• Understanding the proper elements and etiquette in a business letter
• Understanding etiquette in some of the most common written relationship-building communications

4. Using Proper Etiquette on the Phone

• Understanding common etiquette practices during a phone call
• Understanding common etiquette practices when leaving a voicemail message
• Understanding etiquette and best practices with your voicemail greeting
• Understanding when and what to say during a phone call

Conclusion

• Review of concepts