This course will teach you concepts for capturing and monitoring SLAs in ServiceNow.
In many industries, it can be essential to keep track of how fast support is being delivered, keep it monitored, and eventually notify the appropriate stakeholders if a service is close to passing the defined thresholds. In this course, Capturing & Monitoring ServiceNow SLAs, you’ll learn to define a Service-level Agreement (SLA) and monitor the same. First, you’ll learn the difference between SLA, OLA, and UC. Next, you’ll discover how to edit and create from Scratch an SLA definition in ServiceNow. Finally, you’ll explore how to leverage the SLA dashboard and thus having an overview of the ongoing or breached SLA definitions. When you’re finished with this course, you’ll have the skills and knowledge of Capturing & Monitoring ServiceNow SLAs needed to evaluate if the previously agreed services are being delivered in the defined timeframes.
In many industries, it can be essential to keep track of how fast support is being delivered, keep it monitored, and eventually notify the appropriate stakeholders if a service is close to passing the defined thresholds. In this course, Capturing & Monitoring ServiceNow SLAs, you’ll learn to define a Service-level Agreement (SLA) and monitor the same. First, you’ll learn the difference between SLA, OLA, and UC. Next, you’ll discover how to edit and create from Scratch an SLA definition in ServiceNow. Finally, you’ll explore how to leverage the SLA dashboard and thus having an overview of the ongoing or breached SLA definitions. When you’re finished with this course, you’ll have the skills and knowledge of Capturing & Monitoring ServiceNow SLAs needed to evaluate if the previously agreed services are being delivered in the defined timeframes.
