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Quality Operations Management

Swiss Education Group via FutureLearn Program


Discover how to define quality from a business perspective and improve performance with this professional certificate from Swiss Education Group. This course will provide you with management training specifically geared towards effectively managing, enhancing, and measuring quality processes through a range of practical frameworks, strategies, tools, and techniques.

Develop project and supply chain management skills to build a competitive edge for your business

Project management has been proven to be the most effective method of delivering products within cost, schedule, and resource constraints. These days, business leaders are expected to know how to create a cost-effective and flexible supply chain in order to cultivate success.

On this course, you’ll learn techniques on leading and directing teams and projects to achieve high operational results while also implementing important quality tools to improve performance.

Define the essential elements of a successful strategy and apply them in practical action plans

Learn how to use key systems and techniques like Just-in-Time Inventory, Lean Systems, and Demand Forecasting to create and implement strategic plans.

You’ll also improve your ability to problem-solve and manage risk in a dynamic decision-making environment. This will then help you assess and re-engineer existing business processes, both within and outside the supply chain.

Identify and measure supply chain performance and use your analysis to consistently improve processes

Once you’ve set up new strategies, processes, and frameworks, it’s important to know how to assess the changes and keep improving. On this course, you’ll discover how to use analytics to evaluate changes and to make operational decisions based on comprehensive, current data.

By the end of this professional certificate, you’ll also develop your collaboration and relationship management skills which, along with your project management skills, will help you perform efficient end-to-end supply chain management.

Learn from the experts in hospitality management education

The skills you’ll develop are highly transferable across any industry. The course is aimed at management in any sector, from Hospitality and Retail to Services and Finances, and has been designed by Swiss Education Group to improve your project and supply chain management skills. With nearly 40 years of experience in hospitality management education, Swiss Education Group is uniquely positioned to equip tomorrow’s leaders with the skills they need to succeed.

Alongside dominating the top 10 positions in Hospitality and Leisure Management, Swiss Education Group has received the QS University Hospitality & Leisure Management Rankings 2021, displaying the recognition of their educational programs’ quality and value by academic and industry partners worldwide.

How is this management course assessed?

Throughout the course, you’ll be given discussion prompts, reflection tasks, and short portfolio tasks that you’ll receive feedback on. These are designed to prepare you for the final assessment which is then graded by the tutor and contributes towards the professional certificate. The final assessment is a larger task that requires you to use all of your new skills from the course to complete the written assignment.

Will I receive a certificate in Quality Operations Management?

Once you’ve passed the final assessment, you’ll be awarded a Swiss Executive certificate. Grading will be submitted within two weeks following the due date of your final assessment.


Courses under this program:
Course 1: Project & Supply Chain Management: Leading & Directing Projects & Teams to Achieve Operational and Organizational Results
-Improve your project and supply chain management skills to enhance customer service, reduce costs, and boost financial position.

Course 2: Strategies for Excellence in Business Operations: From Guest Arrival to Departure - Effective Customer Service and Sales
-Develop a competitive strategy for improving customer satisfaction, sales, profit, return on investment, and stakeholder value.

Course 3: Quality Management & Process Mapping: Performance Measurement and Improvement
-Learn the tools to guarantee quality in a business by mapping and improving operational processes and metrics.

Taught by

Jorge Duraes Barbosa

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