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Saylor Academy

BUS403: Negotiations and Conflict Management

via Saylor Academy


This course on negotiations and conflict management aims to teach students the fundamentals of negotiation, including strategies, biases, processes, and phases. Students will also learn how to manage different types of business negotiations, resolve conflicts, and navigate international and cross-cultural negotiations. The course duration is 82 hours, and the teaching method includes lectures, readings, case studies, and a final exam. The intended audience for this course includes business professionals, managers, entrepreneurs, and anyone interested in improving their negotiation and conflict resolution skills.


  • Course Introduction
  • Unit 1: What Is Negotiation?
  • Unit 2: Negotiation Strategies and Biases
  • Unit 3: Processes and Phases of Negotiation
  • Unit 4: Managing Different Types of Business Negotiations
  • Unit 5: Conflict Resolution
  • Unit 6: International and Cross-Cultural Negotiation
  • Study Guide
  • Course Feedback Survey
  • Certificate Final Exam


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