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Indian Institute of Technology Roorkee

Operations Management

Indian Institute of Technology Roorkee , NPTEL and Indian Institute of Management Bangalore via Swayam


Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand?In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in.Operations Management helps you to understand the role of OM in a firm and to develop abilities to structure and solve operations related problems. The course will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain.You will understand how operations in an organization are configured and factors that can potentially drive the complexity of managing such operations. We will also introduce concepts like estimating capacity, identifying bottlenecks, and de-bottlenecking.Throughout the course, you will join us in discussions on productivity improvement methods, development of quality assurance systems and configuration of supply chains.The course will equip you with the right tools, techniques and skills to estimate, compute, analyze and configure key elements of operations management.What you'll learnIdentify an operations system with some known standard configurationsAssess the complexity of an operations systemCompute cycle times for operations and estimate capacity of the systemUnderstand the various components of a supply chain and the need to configure them appropriatelyIdentify methods for reducing bullwhip effect in supply chainsUnderstand and relate the concept of Lean Management to one’s own business situationInitiate process & productivity improvement using NVA AnalysisUse specific tools and techniques to analyze quality problemsMonitor a process using control charts


Week 1 : Understanding Operations
  • Introduction
  • Operations in an Organization
  • Alternative Configurations in Operations
  • Performance Measures in Operations
  • Week 1 Wrap-Up

Week 2 : Analyzing Capacity in Operations
  • Introduction
  • The Notion of Capacity in Organizations
  • Process Design and Capacity Analysis
  • Capacity Estimation and De-bottlenecking
  • Other Issues in Capacity Planning
  • Week 2 Wrap-Up

Week 3 : Supply Chain in Operations
  • Introduction
  • Supply Chain Management: Components
  • Design of an Appropriate Supply Chain
  • Issues in Inventory Planning
  • Reverse Supply Chain
  • Week 3 Wrap-Up

Week 4 : Productivity Improvement in Operations
  • Introduction
  • Productivity Paradox in Organizations
  • Productivity Management: Philosophy, Tools & Techniques
  • Tools for Sustaining Productivity Improvements
  • Challenges in Lean Management
  • Week 4 Wrap-Up
Week 5 : Assuring Quality in Operations
  • Introduction
  • Six Sigma Quality in Organizations
  • Total Quality Management: Philosophy, Tools & Techniques
  • Statistical Process Control
  • Establishing Quality in Service Organizations
  • Week 5 Wrap-up

Taught by

Inderdeep Singh

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