Humanizing Your Documentation

This course aims to teach participants how to humanize technical documentation by using language that is accessible, approachable, and use case-driven. The learning outcomes include understanding how users' emotions shape their perspective when reading documentation and the importance of acknowledging their frustrations. The course teaches skills such as writing in a way that resonates with users who are feeling low or frustrated with software. The teaching method involves discussing how language choice impacts users and providing steps to create more user-friendly documentation. This course is intended for developers, technical writers, and anyone involved in creating software documentation.