This course aims to help ITIL v3 candidates transition to the ITIL Managing Professional (ITIL MP) designation. The course covers key concepts of ITIL 4, the ITIL Service Value System, the Service Value Chain, and various dimensions of service management. Students will learn about organizational structures, collaborative cultures, customer-oriented mindsets, and value streams. The teaching method includes lectures, readings, and exams. The intended audience for this course is ITIL v3 candidates who are ITIL Experts or have achieved 17 credits from the v3 scheme and are interested in pursuing the ITIL Managing Professional or ITIL Strategic Leader streams.
Overview
Syllabus
ITIL®4 Managing Professional Transition Training Course Introduction (ITIL V4).
ITIL® 4 Foundation - Introduction to ITIL 4 - (02/41).
ITIL® 4 - Key Concepts - Understanding Value, Providers and Consumers (04/41).
ITIL® 4 - Key Concepts of Service Management - Service Relationships (05/41).
ITIL® 4 - Key Concepts of Service Management - Outcomes, Costs and Risks (06/41).
ITIL® 4 - Key Concepts - Utility and Warranty (07/41).
ITIL® 4 - Introduction to the Four Dimensions (08/41).
ITIL® 4 - First Dimension - Organizations and People (09/41).
ITIL® 4 - Second Dimension - Information and Technology (10/41).
ITIL® 4 - Third Dimension - Partners and Suppliers (11/41).
ITIL® 4 - Fourth Dimension - Value Streams and Processes (12/41).
ITIL® 4 - External Factors (13/41).
ITIL® 4 - The ITIL Service Value System (14/41).
ITIL® 4 - The Service Value Chain (15/41).
ITIL® 4 - Principles (16/41).
ITIL® 4 - Principle interaction (24/41).
ITIL®4 - CDS - Organisational Structure - 01/44.
ITIL®4 - CDS - Collaborative Culture - 02/44.
ITIL®4 - CDS - Teams Roles and Competencies - 03/44.
ITIL®4 - CDS - Working to a Customer Orientated Mindset - 05/44.
ITIL®4 - CDS - Results Based Measuring and Reporting - 11/44.
ITIL®4 - CDS - Value Streams - 22/44.
ITIL®4 - CDS - Swarming - 38/44.
ITIL® 4 - DSV - Customer Journey Introduction - 01/38.
ITIL®4 - DSV - The Concept of Customer Journey - 02/38.
ITIL®4 - DSV - Engage - Foster Stakeholder Relationships - 12/38.
ITIL®4 - DSV - Offer - Designing Digital Service Experiences - 18/38.
ITIL®4 - HVIT - Definitions - High Velocity IT (01/10).
ITIL®4 - HVIT - Objectives - High-Velocity IT (02/10).
ITIL®4 - HVIT - The Digital Product Lifecycle - High-Velocity IT (03/10).
ITIL®4 - HVIT - Principles, Models and Concepts - High Velocity IT (04/10).
ITIL®4 - HVIT - Culture - High-Velocity IT (05/10).
ITIL®4 Exams from ONLY £200 (~$255).
Taught by
Zindiak Limited
