Medical Error - From Disclosure & Apology to RCA

This course teaches best practices for disclosure, apology, and root cause analysis following adverse events in the medical field. The learning outcomes include understanding the effects of adverse events on staff, learning good debriefing techniques, and defining the role of the "second victim" in the disclosure and apology process. The course covers skills such as debriefing methods, root cause analysis, and the components of a proper apology. The teaching method involves a video lecture by an expert in the field. The intended audience for this course is healthcare clinicians and providers caring for critically ill children.