Learn the basics of ServiceNow through this 2 hours 30 minutes course. The course covers topics such as creating and using a database view, extending discovery/service mapping patterns, background scripts, automated testing framework, flow designer, incident assignment group from CI, inbound email actions, UI policy, and more. By the end of the course, students will be able to work with users, groups, roles, database views, access control lists, import sets, GlideAjax, CMDB health dashboard, service portal widgets, update sets, and various ServiceNow functionalities. This course is designed for beginners looking to understand ServiceNow concepts and tools efficiently.
Overview
Syllabus
Introduction to Users, Groups, and Roles | ServiceNow Tutorials.
Creating and Using a Database View in ServiceNow | ServiceNow Tutorials.
Opening a Personal Developer Instance | ServiceNow Tutorials.
ITOM: Extending Discovery/Service Mapping Patterns | ServiceNow Tutorials.
Background Scripts in ServiceNow | ServiceNow Tutorials.
Modules | ServiceNow Tutorials.
How to do a Stockroom Audit using the Mobile Agent for HAM Pro | ServiceNow Tutorials.
How to Use Access Control List (ACL) Rule | ServiceNow Tutorials.
How to Load Data Into an Import Set | ServiceNow Tutorials.
How to Return Multiple Values from a GlideAjax (with JSON) | ServiceNow Tutorials.
CMDB Health Dashboard | ServiceNow Tutorials.
Widget Instance Options in Service Portal | ServiceNow Tutorials.
Introduction to Automated Testing Framework (ATF) | ServiceNow Tutorials.
Introduction to Flow Designer | ServiceNow Tutorial.
Event Rule With CI Binding | ServiceNow Tutorial.
Incident Assignment Group from CI | ServiceNow Tutorials.
Inbound Email Actions | ServiceNow Tutorials.
Legal Service Delivery | ServiceNow Tutorials.
UI Policy | ServiceNow Tutorial.
Stock Rules in ServiceNow | ServiceNow Tutorial.
How to Move Updates Between Update Sets | ServiceNow Tutorials.
Taught by
GlideFast Consulting
