This course provides insights into users' process of incident response to account security threats through a cross-cultural interview study. The learning outcomes include understanding users' causal attributions of incidents, the decision-making process for taking action, and cross-cultural differences in response processes. The course teaches a carefully designed methodology for validity, the importance of mental models, and the impact of cultural factors on incident response. The teaching method involves qualitative interviews and analysis of user responses. The intended audience includes individuals interested in digital security, user experience, and cross-cultural studies.
Should I Worry? A Cross Cultural Examination of Account Security Incident Response
Overview
Syllabus
Intro
Cross cultural interview study of users' process of incident response (n=67)
Carefully designed methodology to ensure validity
Extensive training to ensure cross-country validity
Users' causal attributions (classifications) of the incident
Decision to take action depends on mental model & strength of mental model
11 took an off-platform action post- notification
Cross-cultural differences in response process relate to internet censorship, collectivism & platform use
Improving the incident response process
Taught by
IEEE Symposium on Security and Privacy
