Trailhead Courses

Microcredential

Customer Experience Design for Customer Success

Discover how to optimise customer experience within the digital economy Learn skills that will enable you to design and implement strategies to improve both customer experience and customer success.

• FutureLearn
• 4 hours worth of material, 12 weeks long
• Paid Course

Microcredential

CRM Fundamentals and Practice

Boost your career in customer experience management Learn how to improve customer experience using customer relationship management platforms such as Salesforce.

• FutureLearn
• 4 hours worth of material, 12 weeks long
• Paid Course

Microcredential

Customer Experience and Success Management with Salesforce

Learn how to implement CX frameworks using Salesforce CRM technology and become a more effective customer success manager.

• FutureLearn
• 12 hours a week, 12 weeks long
• Paid Course

Microcredential

Customer Experience Management with Salesforce Training

Learn how to implement CX frameworks using Salesforce CRM technology and become a more effective customer success manager.

• FutureLearn
• 12 hours a week, 12 weeks long
• Paid Course