Customer Service Courses and Certifications

Developing Effective Telephone Customer Service Skills

Improve your telephone customer service skills with this 2-hour online course. Learn the basics and advanced techniques for outstanding service. Flexible, accessible learning.

• Study.com
• 1 hour 44 minutes
• On-Demand
• Paid Course

Qualtrics

Introduction to Experience Management

Experience Management (XM) allows organizations to understand human beings and design experiences that meet their needs. This course covers the fundamental XM skills and knowledge that every professional can use in their work to create consistently excel…

• edX
• 6 weeks, 2-4 hours a week
• On-Demand
• Free Online Course (Audit)

Building & Managing Customer Loyalty Programs

Learn to build and manage customer loyalty programs through this interactive 2-hour course featuring short, instructive videos.

• Study.com
• 1 hour 52 minutes
• On-Demand
• Paid Course

Providing High Quality Customer Service

Improve your customer service skills with this 1-hour course, focusing on feedback, effective listening, and anticipating customer needs.

• Study.com
• 1 hour 28 minutes
• On-Demand
• Paid Course

Customer Experience: Help & Review

Improve your customer service skills with this 2-hour course, covering the basics of customer experience, positive elements, and satisfaction measurement methods.

• Study.com
• 2 hours 8 minutes
• On-Demand
• Paid Course

Qualities of Good Customer Service

Learn effective customer service and retention practices through this flexible 2-hour course, featuring 24/7 accessible video lessons.

• Study.com
• 2 hours 24 minutes
• On-Demand
• Paid Course

Improving Customer Satisfaction & Retention

Learn strategies for enhancing customer satisfaction and retention with this 2-hour online course, featuring video lessons accessible anytime.

• Study.com
• 1 hour 36 minutes
• On-Demand
• Paid Course

Communication Skills for Customer Service

Improve your customer service with enhanced communication skills in this 5-hour course, covering conflict resolution, phone strategies, email tactics, and stress management.

• Study.com
• 4 hours 56 minutes
• On-Demand
• Paid Course

Building Customer Service Soft Skills

Sharpen your customer service skills with this 1-hour online course featuring corporate training videos, lessons, and quizzes, accessible anytime, anywhere.

• Study.com
• 1 hour 28 minutes
• On-Demand
• Paid Course

State Bank of India

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results in the breach of service etiquette rules thereby impacting…

• edX
• 2 weeks, 1-3 hours a week
• On-Demand
• Free Online Course (Audit)

Qualtrics

Building an Experience Management Program

Experience Management (XM) allows organizations to understand human beings and design experiences that meet their needs. This course covers the core competencies and skills required to lead a successful XM program and includes tools, frameworks, and real…

• edX
• 6 weeks, 2-4 hours a week
• On-Demand
• Free Online Course (Audit)

How to Lead a Customer Service Team

Learn effective customer service management, team building, and communication skills in a 2-hour online course. Ideal for group or individual training sessions.

• Study.com
• 2 hours 8 minutes
• On-Demand
• Paid Course

Measuring Customer Satisfaction

Learn to measure and interpret customer satisfaction through short video and text lessons in a 2-hour online course.

• Study.com
• 2 hours
• On-Demand
• Paid Course

Call Center Customer Service - Improving Customer Satisfaction

Improve your call center's customer satisfaction with this 1-hour course, offering short video lessons on understanding customer needs.

• Study.com
• 1 hour 20 minutes
• On-Demand
• Paid Course

Building a Customer Service Team

Learn to build a customer service team with this 4-hour video course, covering roles, team-building, goal-setting, training, and diversity in customer service.

• Study.com
• 4 hours
• On-Demand
• Paid Course