Exam Prep MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

Introduction

• Dynamics 365 certification for advancement
• What you need to know

1. Dynamics Overview

• MB-910 MS Dynamics overview

2. Dynamics Marketing

• Dynamics 365 Marketing capabilities
• Related marketing apps

3. Dynamics 365 Sales

• The Dynamics 365 Sales lifecycle
• Related sales apps

4. Dynamics 365 Customer Service

• Dynamics 365 Customer Service components
• Related customer service apps

5. Dynamics 365 Field Service

• The work order lifecycle
• Scheduling capabilities
• Inventory and asset management capabilities

6. Project Operations

• Project Operations capabilities
• Project sales capabilities
• Project planning and resource management capabilities

7. Shared Features

• Common customer engagement features
• Reporting capabilities
• Integration options

Conclusion

• Next steps