Learn how to confidently lead through conflict. Review the various sources of team conflict and learn how to defuse tricky situations using different approaches.
Overview
Syllabus
Introduction
- Welcome
- Team conflict is necessary for success
- Is your team conflict healthy or unhealthy?
- How to resolve style differences in team conflict
- How to resolve trust issues in team conflict
- How to align individual and team goals
- How to resolve conflict during change or ambiguity
- Healthy approaches to managing team conflict
- How to be assertive in team conflict
- How to be cooperative in team conflict
- How to be both assertive and cooperative in team conflict
- Team conflict management styles
- Manage team conflict with the avoiding style
- Manage team conflict with the accommodating style
- Manage team conflict with the competing style
- Manage team conflict with the compromising style
- Manage team conflict with the collaborating style
- Managing conflict well opens up opportunities
Taught by
Henna Inam
