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Microsoft Cloud Fundamentals: Troubleshooting Microsoft Online Services

via LinkedIn Learning


Discover how to troubleshoot cloud-based online services from Microsoft. Support users in your organization by learning how to resolve issues with Office 365, Teams, and more.

Cloud-based tools and services such as Office 365, Teams, and OneDrive allow users to stay connected and productive from any location. In this course, instructor Andrew Bettany shares what you need to know to effectively troubleshoot these, and other, cloud-based online services from Microsoft. Andrew shares strategies for tackling common sign-in, password, and license issues. He also explains how to troubleshoot Microsoft Office 365, Outlook, and Office issues; handle Office 365 SharePoint Online problems, including how to recover deleted files in SharePoint Online sites; and tackle common problems with Microsoft Teams.


  • Introduction to troubleshooting MOS
  • What you should know
1. Supporting Cloud Users
  • Common sign-in issues and resolutions
  • Network connectivity issues
  • Network connectivity tools
  • Network name resolution issues
  • Password and license issues
  • Demo: Manage password and license issues
2. Troubleshooting Office 365
  • Office 365 email connections
  • Fix Outlook and Office 365 problems
  • Troubleshoot Exchange ActiveSync
  • Create groups
3. Troubleshooting Microsoft Office
  • Office versions
  • Common Office problems
  • Troubleshoot Outlook connections
  • Troubleshoot Outlook profile issues
  • Delegated mailbox issues
  • Demo: Adding additional delegated users to a mailbox
4. Troubleshooting SharePoint Online and OneDrive
  • Introduction to SharePoint Online
  • Common Office 365 SharePoint Online problems
  • Open with File Explorer issues
  • OneDrive for Business recycle bin
  • Recovering deleted cloud-stored files
  • OneDrive for Business sync issues
  • Data retention settings
5. Troubleshooting Microsoft Teams
  • Common Microsoft Teams problems
  • Testing Microsoft Teams status
  • The Call Quality Dashboard
  • Hardware requirements
  • Certified devices
  • Next steps

Taught by

Andrew Bettany

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