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LinkedIn Learning

Retail Customer Service Management and Coaching

via LinkedIn Learning

Overview

Discover how to manage young employees. Learn management and coaching techniques to bring out the best in a younger team.

Do you want to bring out the best in your young employees? It can be challenging to get great performance from people who are brand new to the workforce. However, with the right leadership, young employees have the opportunity to shine—and to deliver great results for your business. This course provides the management tips and techniques you need to guide young employees to success. Instructor David Brownlee, author of Rock Star Service, Rock Star Profits, reveals the secrets to communicating effectively, building rapport, conducting training, and creating the goals, policies, and procedures that will help point your team in the right direction. You can also discover how to overcome challenges, including behavior issues, and get coaching tips to improve individual performance.

Syllabus

Welcome
  • Effectively manage and coach young retail employees
1. How to Become a Great Leader
  • The three leadership styles
  • Understand your young retail employees
  • Communicate effectively with young employees
2. How to Train Your Young Retail Employees
  • Instill confidence in your young employees
  • Create successful retail management goals
  • The importance of policies and procedures in retail management
3. How to Manage a Young Retail Team
  • Motivate and inspire a young retail team
  • How to manage young retail employees
  • Overcome behavior issues with your young employees
4. How to Coach Your Young Employees
  • Conduct a one-on-one coaching session
  • Conduct a performance review
  • Empower your young employees

Taught by

David Brownlee

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