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Manage the Salesforce Way

Salesforce via Trailhead


Learn the Salesforce Great Manager Model and discover strategies for being a great manager.
  • Learn the five characteristics of management at Salesforce and start your manager journey.
  • Get practical tools and guidance on coaching your team.
  • Explore tactics for building trust and strategies to influence a desired outcome.
  • Learn the business value of culture and how we bring our culture to life at Salesforce.
  • Discover strategies and tools to help you establish a culture of feedback at your company.
  • Use the V2MOM process to get aligned on goals and strategies across the company.
  • Learn how to collaborate with distributed teams and manage remote employees.
  • Attract and retain talent through daily, consistent engagement.
  • Master these dual skills to lead your team to success and maximize your impact.
  • See how stories make your meetings, presentations, and communications more compelling.
  • Learn tips for having productive one-on-one meetings with your direct reports.
  • Learn how to align with your manager and why it's important for you and your team.


  • Great Management
    • Manage the Salesforce Way
    • Get to Know Yourself as a Leader
    • Become a Great Manager
  • Coaching & Feedback
    • Coach and Develop Others
    • Give and Receive Feedback
    • Explore Career Development
    • Facilitate Career Conversations
    • Recognize Others
  • Trust and Influence
    • Develop Trusted Relationships
    • Influence Others
  • Salesforce Culture and Values
    • Understand Why Culture and Values Matter
    • Explore Salesforce's Culture and Values
    • Build a Plan to Bring Your Culture and Values to Life
  • Culture of Feedback
    • Understand Why We Give Feedback
    • Create a Feedback-Driven Culture
    • Deliver Feedback with Intention
    • Give the Gift of Feedback Across Your Company
  • Organizational Alignment (V2MOM)
    • Create Organizational Alignment through the V2MOM
    • Write a V2MOM
    • Manage the V2MOM
  • Virtual Collaboration
    • Understand the Importance of Virtual Collaboration
    • Develop Your Virtual Strategy
    • Learn Virtual Collaboration Skills for Managers
  • Engagement & Retention
    • Understand the Importance of Engagement and Retention
    • Measure Engagement with Your Team
    • Engage Your Team
    • Focus on Retention
  • Accountability & Delegation
    • Define Accountability
    • Use the SIMPLE Framework
    • Learn How and When to Delegate
    • Set Up Individuals for Success
  • Storytelling & Communication
    • Learn the Value of Stories in Business
    • Learn the Basics of Storytelling
    • Inspire Your Team with Stories
    • Use Storytelling In Business Communications
    • Use Storytelling In Presentations
  • One-on-One Meetings
    • Learn the Value of One-on-One Meetings
    • Make Connections and Inspire Your Team
    • Align on Priorities and Exchange Feedback
  • Alignment with Your Manager
    • Learn the Value of Aligning with Your Manager
    • Get to Know Your Manager and Yourself
    • Move Forward, Together


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