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Developing Soft Skills and Personality

Indian Institute of Technology Kanpur and NPTEL via Swayam

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Overview

The course aims to cause a basic awareness about the significance of soft skills in professional and inter-personal communications and facilitate an all-round development of personality. Hard or technical skills help securing a basic position in one's life and career. But only soft skills can ensure a person retain it, climb further, reach a pinnacle, achieve excellence, and derive fulfilment and supreme joy. Soft skills comprise pleasant and appealing personality traits as self-confidence, positive attitude, emotional intelligence, social grace, flexibility, friendliness and effective communication skills.

INTENDED AUDIENCE: Students, Teachers, Professionals, Trainers, Leaders, Employers

PRE-REQUISITES : Nil

INDUSTRY SUPPORT : All industry/companies/organisations will recognize and value this course and recommend this for their employees and trainee programs.

Syllabus

COURSE LAYOUT

Week 1: Lecture 1: Introduction: A New Approach To Learning
Lecture 2: Planning And Goal-Setting
Lecture 3: Human Perceptions: Understanding People
Lecture 4: Types Of Soft Skills: Self-Management Skills
Lecture 5: Aiming For Excellence: Developing Potential And Self-Actualisation
Lecture 6: Need Achievement And Spiritual Intelligence

Week 2: Lecture 7: Conflict Resolution Skills: Seeking Win-Win Solution
Lecture 8: Inter-Personal Conflicts: Two Examples
Lecture 9: Inter-Personal Conflicts: Two Solutions
Lecture 10: Types Of Conflicts: Becoming A Conflict Resolution Expert
Lecture 11: Types Of Stress: Self-Awareness About Stress
Lecture 12: Regulating Stress: Making The Best Out Of Stress

Week 3: Lecture 13: Habits: Guiding Principles
Lecture 14: Habits: Identifying Good And Bad Habits
Lecture 15: Habits: Habit Cycle
Lecture 16: Breaking Bad Habits
Lecture 17: Using The Zeigarnik Effect For Productivity And Personal Growth
Lecture 18: Forming Habits Of Success

Week 4: Lecture 19: Communication: Significance Of Listening
Lecture 20:Communication: Active Listening
Lecture 21:Communication: Barriers To Active Listening
Lecture 22:Telephone Communication: Basic Telephone Skills
Lecture 23:Telephone Communication: Advanced Telephone Skills
Lecture 24: Telephone Communication: Essential Telephone Skills

Week 5: Lecture 25: Technology And Communication: Technological Personality
Lecture 26: Technology And Communication: Mobile Personality?
Lecture 27: Topic: Technology And Communication: E-Mail Principles
Lecture 28: Technology And Communication: How Not To Send E-Mails!
Lecture 29: Technology And Communication: Netiquette
Lecture 30: Technology And Communication: E-Mail Etiquette

Week 6: Lecture 31: Communication Skills: Effective Communication
Lecture 32: Barriers To Communication: Arising Out Of Sender/Receiver’s Personality
Lecture 33: Barriers To Communication: Interpersonal Transactions
Lecture 34: Barriers To Communication: Miscommunication
Lecture 35: Non-Verbal Communication: Pre-Thinking Assessment-1
Lecture 36: Non-Verbal Communication: Pre-Thinking Assessment-2

Week 7: Lecture 37: Nonverbal Communication: Introduction And Importance
Lecture 38: Non-Verbal Communication: Issues And Types
Lecture 39: Non-Verbal Communication: Basics And Universals
Lecture 40: Non-Verbal Communication: Interpreting Non-Verbal Cues
Lecture 41: Body Language: For Interviews
Lecture 42: Body Language: For Group Discussions

Week 8: Lecture 43: Presentation Skills: Overcoming Fear
Lecture 44: Presentation Skills: Becoming A Professional
Lecture 45: Presentation Skills: The Role Of Body Language
Lecture 46: Presentation Skills: Using Visuals
Lecture 47: Reading Skills: Effective Reading
Lecture 48: Human Relations: Developing Trust And Integrity

Taught by

Prof. T. Ravichandran

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