What you'll learn:
- *** NEW ***: 5 New Lectures about my take on Transformational Customer Experience. It is all about YOU, THEM, and the ability to build human connections.
- *** NEW ***: A massive update with 54 new lectures (YES, you read it correctly, 54 NEW lectures!), and 4 hours and 20 minutes of additional training!
- *** NEW ***: ChatGPT, Artificial Intelligence & Customer Experience. The POTENTIAL IS ENORMOUS! Learn how you can use this technology to advance your business!
- *** NEW ***: The pandemic changed the way we live and do business. This course provides everything you need to know about CX in this new reality.
- Customer Experience Management on Steroids! This course has a Guide/Cheat Sheet for busy professionals. Get the most important information in just 30 minutes!
- This course shares REAL LIFE STRATEGIES that will inspire you to BUILD FANTASTIC CUSTOMER EXPERIENCES, and focus on where it really matters!
- Designed by a very experienced client services executive, who knows firsthand how to successfully manage clients and their journey.
- Discover the Top 10 CUSTOMER EXPERIENCE (CX) STRATEGIES that you need to focus in 2024.
- Enroll in this course and learn why it is crucial for your business to design a CLIENT-CENTRIC CULTURE.
- Find out why BAD CUSTOMER SERVICE = BAD BUSINESS!
- Find out who is YOUR MOST IMPORTANT CLIENT ... it is NOT who you think!
- Learn the BEST STRATEGIES to manage a client service department...because it DOES matter!
- INSIGHTS AND REAL LIFE EXAMPLES from running an extremely successful client services department.
- A wealth of RESOURCES to help you when you design the client journey.
Most Recent Update
Step into the upgraded version of this course, now featuring exciting quizzes designed to guide you along the path to mastery.
Elevate your learning experience and watch as your understanding deepens, all while you become an expert in Customer Experience.
Update: ChatGPT, Artificial Intelligence & Customer Experience
The course has been updated with 12 new lectures about ChatGPT – a new Artificial Intelligence tool.
We live in very exciting times!
The potential is enormous, and If used correctly, ChatGPT and A.I. can become the next best friend for your business!
MASSIVE UPDATE
The Covid-19 pandemic has caused major changes in our society and the business world. While this course has been very successful and recently has been selected by Udemy for Business – a huge honor and major accomplishment - I felt that it didn’t capture the new reality, the challenges but also the opportunities.
After very careful consideration, I decided to make a MASSIVE UPDATE that will help you navigate your CX initiatives in this new reality. Practically we live in a new world, and it is a priority to take a brand-new approach, and under these new circumstances to adjust. Fast!
This course provides everything you need to know about CX in this new reality. This massive update includes 54 new lectures (YES, you read it correctly, 54 NEW lectures!), and 4 hours and 20 minutes of additional training!
Shockwave Alert: A Whopping $3.7 Trillion in Global Sales Hangs by a Thread, Imperiled by Poor Customer Experiences in 2024!
Did you know that companies around the world could lose more than $3.7 trillion every year as a result of bad customer experiences? The figure only in the USA is estimated to be $846 billion.
Customers switch from brand to brand and the companies who manage to build a loyal clientele will have a significant advantage.
The opportunity is there. Are you ready to grab it?
This course is designed by a very experienced client services executive who knows firsthand how to successfully manage clients and tactfully build their journey.
Based on real-life experiences, this course helps you focus on where it really matters as it is not always what you may think.
Enroll in this course and discover the art of a client-centric culture, find out what the top 10 customer experience (CX) strategies are, and get inspired to build outstanding client experiences!
