Dell Courses

Setting Up Your Sale

Comprehensive introduction to IT sales careers, covering customer research, trust-building, rapport establishment, and technical foundations. Develop essential skills for successful customer interactions and solution selling.

• Coursera
• 6 hours 25 minutes
• On-Demand
• Free Online Course (Audit)

Selling with Confidence

18 ratings at Coursera

Gain confidence in IT sales by learning to communicate value, overcome objections, and close deals effectively. Practice essential skills for successful customer interactions and securing commitments.

• Coursera
• 4 hours 46 minutes
• On-Demand
• Free Online Course (Audit)

Dell Technologies Technical Support for Hardware

13 ratings at Coursera

Master hardware troubleshooting techniques for client and enterprise systems, from component identification to diagnostics and repairs, preparing for technical support roles in IT environments.

• Coursera
• 14 hours 44 minutes
• On-Demand
• Free Online Course (Audit)

Dell Technologies Technical Support Career Introduction

14 ratings at Coursera

Gain essential skills and insights for a successful tech support career. Learn roles, responsibilities, interview strategies, and industry trends to excel in this dynamic field.

• Coursera
• 8 hours 14 minutes
• On-Demand
• Free Online Course (Audit)

What Does IT Sales Entail?

12 ratings at Coursera

Explore IT sales careers, develop professional skills, and learn the sales process. Gain insights into customer motivations and opportunity qualification for a successful start in technology sales.

• Coursera
• 7 hours 29 minutes
• On-Demand
• Free Online Course (Audit)

Dell Technologies Customer Service for Technical Support

11 ratings at Coursera

Master essential technical support skills for Dell, from handling customer interactions to managing complaints and building lasting relationships through proven service strategies.

• Coursera
• 11 hours 57 minutes
• On-Demand
• Free Online Course (Audit)

Dell Technologies Networking & Security Technical Support

Master network troubleshooting and cybersecurity fundamentals while learning to identify threats, implement security frameworks, and develop incident management strategies for effective technical support.

• Coursera
• 10 hours 12 minutes
• On-Demand
• Free Online Course (Audit)

Dell Technologies Technical Support for Software

Master essential tech support skills for operating systems, software troubleshooting, and system optimization. Learn to diagnose issues, implement solutions, and utilize key support tools for effective IT problem-solving.

• Coursera
• 10 hours 17 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

Develop with Dell: IT Sales

Develop essential IT sales skills, from securing roles to closing deals. Learn trust-building, opportunity qualification, value proposition creation, and customer commitment strategies.

• Coursera
• On-Demand
• Paid Course
• 3 courses

Microcredential

Dell Technologies Technical Customer Support Specialist

Master essential technical support skills, from hardware fundamentals to customer service excellence, preparing for a rewarding career as a Dell Technologies Support Specialist.

• Coursera
• On-Demand
• Paid Course
• 5 courses