Managing Conflict in a Remote Work Environment

Introduction

• Conflict is a normal part of remote work

1. Understanding Conflict in a Remote Environment

• Why remote conflict is hard for our brains
• Avoiding unnecessary remote conflict
• The importance of addressing remote conflict

2. Planning Your Response to Remote Conflict

• Three steps to take when a remote conflict happens
• Factors to consider in analyzing the conflict
• Decide when and where to address remote conflict
• When to let it go

3. Responding to Remote Conflict

• Starting the conversation off right
• Managing emotions during remote conflict
• When all else fails

4. Following Up after Remote Conflict

• Following up after a difficult remote conversation
• Mending a relationship with a remote colleague

Conclusion

• Preventing future conflict with strong relationships