Explore quality management tools and strategies to design, control, and improve your products and services to achieve operational excellence.
Overview
Syllabus
Introduction
- Quality management: Essential for operational excellence
- Definition of quality
- Quality and the bottom line
- Variation impacts quality
- Error-proofing and quality
- Quality at the source
- Cost of quality (COQ)
- Quality planning, control, and improvement
- Voice of the Customer (VOC)
- The Kano model
- Quality Function Deployment (QFD)
- QFD customer requirements flow down
- Design for Six Sigma
- Design FMEA
- Reliability and quality
- Availability and maintainability
- Design for manufacturability
- What is quality control?
- Quality metrics
- Measurement systems evaluation
- Process capability
- Process control
- Statistical process control (SPC)
- Process control vs. process capability
- Inspections, testing, and audits
- Project-by-project improvement
- Root cause analysis
- Six Sigma DMAIC
- Supplier quality management
- Quality management system (QMS)
- Enable, empower, and encourage
- Next steps
Taught by
Richard Chua
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