Customer Service Courses and Certifications

CVS Health

Retail Customer Service

Learn advanced retail customer service skills with CVS Health's 5-week course. Master transactions, conflict resolution, and e-commerce issues in real-world simulations.

• Coursera
• 21 hours 41 minutes
• On-Demand
• Free Online Course (Audit)

CVS Health Microcredential

CVS Health Retail Customer Service

CVS Health's online program prepares you for a career in retail customer service, with a blend of videos, activities, and simulations. Gain a professional certificate and access to career support resources.

• Coursera
• On-Demand
• Paid Course

CVS Health

Preparing for Your Retail Customer Service Role

CVS Health's 2-week course equips learners with resume optimization skills, interview preparation, and hands-on customer service experience, including conflict de-escalation and problem-solving.

• Coursera
• 5 hours 38 minutes
• On-Demand
• Free Online Course (Audit)

State Bank of India

The Role of Empathy in Customer Experience

Learn to enhance customer satisfaction through empathy in this 4-week course by State Bank of India. Understand different types of empathy and their application in the workplace.

• edX
• 4 weeks, 2-3 hours a week
• On-Demand
• Free Online Course (Audit)

CVS Health

Call Center Customer Service

33 ratings at Coursera

Gain practical skills in data entry, customer interaction, and conflict resolution with CVS Health's 5-week course. Learn to create positive customer experiences in a call center setting.

• Coursera
• 19 hours 34 minutes
• On-Demand
• Free Online Course (Audit)

Coursera Instructor Network

Voice of the Customer (VoC): Enhancing Experiences

23 ratings at Coursera

In today's rapidly evolving global and personalized marketplaces, delivering exceptional customer experiences is no longer a one-time transaction but a continuous process. To thrive in this dynamic landscape, organizations must harness the power of the V…

• Coursera
• 2 hours 44 minutes
• On-Demand
• Free Online Course (Audit)

Customer Service English Essentials

Improve your English customer service skills with this 7-hour course, designed for non-native speakers. Learn to handle challenging situations and customers effectively over the phone.

• Skillshare
• 6 hours 44 minutes
• On-Demand
• Free Trial Available

CVS Health

Interacting with Customers

19 ratings at Coursera

A 4-week CVS Health course on retail customer interactions, covering in-person, phone, and social media communication. Learn to create positive experiences, de-escalate conflicts, and process transactions.

• Coursera
• 21 hours 57 minutes
• On-Demand
• Free Online Course (Audit)

Customer Service Mastery: Delight Every Customer

Master customer service with this 2-3 hour course, learning to delight customers and benefit from lifelong loyalty and referrals. Gain practical skills from an experienced international speaker.

• Skillshare
• 2 hours 12 minutes
• On-Demand
• Free Trial Available

Business Chinese: Customer Service Skills

14 ratings at Udemy

Learn to handle customer service issues in Mandarin Chinese with this course. Develop persuasive speaking skills, show empathy, and manage angry customers effectively. Ideal for beginners and business owners.

• Udemy
• 2-3 hours
• On-Demand
• Paid Course

Voxy

Low Intermediate English: Shopping & Customer Service

10 ratings at Coursera

Improve your English with Voxy's 6-week course, focusing on shopping and customer service language. Learn through real-world conversations and emails for rapid improvement.

• Coursera
• 19 hours 10 minutes
• On-Demand
• Free Online Course (Audit)

Developing Strong Customer Service Skills

Sharpen your customer service skills with this 2-hour course, covering both 'soft' and 'hard' skills through easy-to-follow videos and texts.

• Study.com
• 1 hour 36 minutes
• On-Demand
• Paid Course

CVS Health

Preparing for Your Call Center Customer Service Role

10 ratings at Coursera

CVS Health's 2-week course prepares learners for a customer service role in a call center, offering resume guidance, interview preparation, and a hands-on project to demonstrate learned skills.

• Coursera
• 3 hours 58 minutes
• On-Demand
• Free Online Course (Audit)

Samsung

Samsung Customer Care Essentials

Prepare to join a group of over 10,000 Samsung Mobile certified repair technicians in the U.S. who have gone through a training certification that equips them with the skills to conduct a mobile repair safely. Samsung has more than 1,000 Authorized Servi…

• Coursera
• 6 hours 54 minutes
• On-Demand
• Free Online Course (Audit)

Customer Service Manager Skills & Training

Sharpen your customer service and leadership skills with this 4-hour online training course, covering basics, technical and soft skills.

• Study.com
• 4 hours 16 minutes
• On-Demand
• Paid Course