Customer Success Courses and Certifications

Customer Success: Conociendo al Cliente

10 reviews

Learn customer success strategies with Universidad Anáhuac's 5-week course. Develop negotiation, leadership, and customer service skills to enhance customer experiences and loyalty.

• edX
• 5 weeks, 4-6 hours a week
• On-Demand
• Free Online Course (Audit)

Customer Success Manager: Fundamentals to your CSM career

5981 ratings at Udemy

The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise

• Udemy
• 1 hour 53 minutes
• On-Demand
• Paid Course

Salesforce Microcredential

Salesforce Sales Operations

Learn foundational Salesforce skills for entry-level sales roles in a 17-week course by Salesforce. Covers CRM basics, lead and opportunity management, and data leveraging.

• Coursera
• 17 weeks, 7 hours a week
• On-Demand
• Paid Course
• 4 courses

Customer Success: Build Cross-Functional Relationships

2462 ratings at Udemy

Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership.

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

Customer Success | How to Listen to Today's Customers

2398 ratings at Udemy

Learn to leverage social media for customer engagement and create a winning strategy with this 1-2 hour course. Gain insights from successful brands and propel your career forward.

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

Fundamentals of Real Customer Success

2280 ratings at Udemy

Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

The SLACK Playbook Masterclass : SLACK, Your Digital H.Q.

126 ratings at Udemy

Master the use of SLACK for business communication in this 9-hour course. Learn to set up, customize, integrate tools, and manage projects efficiently, enhancing workflow and customer success.

• Udemy
• 9 hours
• On-Demand
• Paid Course

HubSpot

Sales Enablement

This course lays out the skills and knowledge necessary to develop a marketing-driven sales enablement strategy, for beginners or those looking to hone their skills. You’ll learn the basics of sales enablement, and how to align your marketing and sales…

• Coursera
• 1 day 3 hours 2 minutes
• On-Demand
• Free Online Course (Audit)

Smith School of Business

Strategic Account Management

6 ratings at edX

Learn the sought-after skills required to effectively maintain, retain and grow existing enterprise partnerships and customers.

• edX
• 6 weeks, 4-6 hours a week
• On-Demand
• Free Online Course (Audit)

Six Sigma Training & Methodology

Learn Six Sigma principles and methodology in an 8-hour online course. Improve your organization's processes and enhance customer success.

• Study.com
• 8 hours 16 minutes
• On-Demand
• Paid Course

Sales: Customer Success

690 ratings at LinkedIn Learning

Learn why "customer success"—a service approach that goes beyond sales and marketing—is the key to maximizing customer lifetime value.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Customer Experience Design for Customer Success: Designing Great Customer Experiences

2 ratings at FutureLearn

Identify the objectives, technologies, metrics, and stakeholders that make up an effective CX strategy.

• FutureLearn
• 4 weeks, 4 hours a week
• On-Demand
• Paid Course

Customer Experience Design for Customer Success: Ensuring Customer Success

2 ratings at FutureLearn

Learn to foster customer loyalty and increase repeat purchases with this 4-week course. Explore CRM tools, data analysis, and strategies for long-term customer success. Ideal for professionals seeking to enhance their understanding of customer experience.

• FutureLearn
• 4 weeks, 4 hours a week
• On-Demand
• Paid Course

The Sales Enablement Certification will teach you how to develop a marketing-driven sales enablement strategy. This course was designed with marketing managers in mind, but other marketers as well as sales leaders can benefit from learning the principles…

• HubSpot Academy
• 4-5 hours
• On-Demand
• Free Certificate

CNCF [Cloud Native Computing Foundation]

My Stint as a Chameleon

Explore various tech roles with Constance Caramanolis, KubeCon Co-Chair, in this less than 1-hour CNCF offering. Gain insights from her experiences in software engineering, product management, and more.

• YouTube
• 15 minutes
• On-Demand
• Conference Talk